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5 star

Stamford Plaza Melbourne
4.2/5123 Reviews

Stamford Plaza Melbourne

Melbourne Central Business District Melbourne|0.34km from Melbourne Town Hall

Latest booking 15 hrs ago

My husband and have stayed at The Stamford Plaza times many times over the years and have always loved it, but this was the first time bringing the kids, as we wanted to treat them to a special night out in the school holidays. PROS - The pool and spa were the highlight of our trip. After reading some previous reviews about the water being too cold we were a little concerned, but they were both absolutely wonderful. The pool area was clean and the pool was lovely and warm. The spa was perfect and HOT - just the way we love it. My children LOVED the glass elevator, this was a real thrill for them and they are already asking when we can go back to go in it again. We did meet some lovely staff during our stay, and check in and check out was fast and easy. The room was nice and clean. There is absolutely no view of the city lights (we were looking out onto a wall) but this is just due to the location and can't be helped. The central location is fantastic. CONS - No valet - I'm sure this was a service that used to be offered in the past? Our bags took nearly 2 hours to be delivered to our room, and this was time wasted that we were planning on heading out to explore the city. They only arrived after several follow up calls asking how much longer they would be. We only had 2 towels (and no robes) in our bathroom, even though our booking was for a family of 4. When our bags arrived, we asked the gentleman to please provide 2 more towels for the kids but they never came. We ended up needing to take 2 extra towels from the pool area back to our room. Our 'Indulgence Package' included a bottle of wine which we were told would be brought up to the room. This also never came and I needed to ask for it upon checking out. The real let down though was the buffer breakfast, which was included in our package. We have stayed at many 4 and 5 star hotels and this was possibly the worst breakfast we have come across - I wouldn't even rate it a 2. The coffee machine was broken, and there was no service asking if we would like a fresh tea or coffee. My son had the pancakes (pre-made sitting out with the bread) and he said they tasted stale and crumbled in his mouth. The hot food (eggs, bacon, tomato, hash brown) were all stone COLD - not even luke warm. I considered asking if they could pop my plate into the microwave to heat them up but lost my appetite wondering how long it had been just sitting out there. And the fresh fruit was dry and looked like it had been sitting out a long time. I wish we hadn't taken take package with breakfast included, as we could have had a hot breakfast for much less $$ from the McDonalds just around the corner. Our package also included late check out to 12 noon however our keys did not allow us entry back in after 11am. OVERALL - We would stay at the Stamford again however I think they need to advertise it for what it truly is - a 4 star hotel. We have stayed at many 5 star hotels in Melbourne such as Crown Towers, the Langam and the H

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Business travel

InterContinental Hotels Melbourne, an IHG Hotel
4.2/5131 Reviews

InterContinental Hotels Melbourne, an IHG Hotel

Melbourne Central Business District Melbourne|0.83km from Melbourne Town Hall
Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Top rated hotels in Melbourne

Searching for hotels near Melbourne Town Hall? Compare room rates and reviews to find your ideal stay.
Selina Central Melbourne
4.1/547 Reviews
Melbourne Central Business District
I was booking for Selina Central Melbourne but i get told that there are flood, so my booking has change to Selina St.Kilda. i was come so late but the staff still in receptionist. All the staff are nice. Its goof for backpacker.
Hotel Collins
4.1/5105 Reviews
Melbourne Central Business District
This hotel made a huge deal about how it was covid clean etc Sorry guys it was just grubby substandard and to call yourselves a 4-star is misrepresentative. Had to ask for towels room was not cleaned due to staff shortage but the furniture was second rate scuffed and grimy and dirty feel free to look at pictures of the shower area full of someone else hair marks on walls which rub off etc Management if you read this you lift your game I won't be back I was put on 5th floor on the plus side location was quite good but plenty of other options in Melbourne
The Westin Melbourne
4.5/5127 Reviews
Melbourne Central Business District
Gorgeous stay at this lovely hotel. It was my birthday and it was great to be able to check in early when we got there just after 12 noon. Our room was fantastic, the bed and linens divine and the bathroom huge with lovely gels, soaps etc. We had booked afternoon tea and it was superb with some more unusual sweet offerings. Cocktails and a cheese platter later that night when we returned from seeing some Comedy Festival acts capped our night off beautifully. We had a late checkout so plenty of time to enjoy the fantastic breakfast with everything you'd expect to be on offer. It looked like there was a delicious make-your-own pho-style soup for vegans available too. The staff were terrific. A number of them had little badges on that advised they were in training but you'd never know - service from everyone was polished, pleasant and efficient. Truly service to a high standard worthy of this lovely property. Yes, there's a big building site next door as a new underground station is being constructed - dont let that put you off, you'd never know it was going on once you are inside. No doubt that this is our new favourite hotel in Melbourne - a truly polished but warm and friendly offering to high standard.
City Square Motel
3.7/567 Reviews
Melbourne Central Business District
The good, the bad, and the ugly. The ugly. We stayed on the second floor with a laneway directly behind our room. Very regularly, every night, there was a loud sound of compressed air escaping from a vessel of some sort which reverberated in the confined space between buildings. It was loud enough to wake you up if you weren’t in a deep sleep. You could hear it over the TV and other background noise. The time interval between the compressed air escaping was about the time it took us to ALMOST get to sleep. By the third night we were sick of the lack of sleep and went to a chemist to buy earplugs. Although they helped, they didn’t block all the noise from the compressed air. But we were SO tired by then we finally got to sleep. The bad. The bed wasn’t too bad, but the pillows were just about ready to put outside for the dog to sleep on. One had a bit of ‘body’ left in it, the other was completely deflated. Had to fold in half to get my head up high enough to keep my neck from aching. (At least the pain in my neck distracted me from the air compressor noise!) The rooms aren’t serviced. The room smelt a bit ‘enclosed’. Like the wardrobe smell you get in a cupboard you haven’t opened for a long while. Carpets could have done with a steam and perfume? It wasn’t bad enough to cause concern though. Just an indication of the level of service. Bathroom mouldy. The good. The motel was very central, which was very handy. Trams practicality on every corner. 720 restaurants/bars/cafes within 500m radius of motel. The one staff member we met was very nice and friendly. There was plenty of steaming hot water in the shower.
The Victoria Hotel, an EVT hotel
4.6/5136 Reviews
Melbourne Central Business District
pros: Good situation, Convenient transportation nearby. cons: Maybe cause of detergent or disinfectant of bed sets, I felt my skin was itchy that never happened the hotels I lived before. After I lay down in the bed for 20mins, the itchy feeling came. When I went out, no itchy feeling came. We three people lived in this hotel, I was the first person to feel that. lateron, other two felt like I was. Alo, one of staffs at the front desk is not professional, my room number is 339, I said three thirty nine, he didn't know; I said double three nine, he didn't get it ether and he said I said wrong number. These number expressions are common in the North America
Novotel Melbourne on Collins
4.4/571 Reviews
Melbourne Central Business District
The hotel is conveniently located right in the heart of Melbourne near the Spanish Quarter, Bourke Street Mall, and other shopping precincts. The staff are friendly and efficient at check-in. The rooms are good in size with modern amenities and comfortable beds. There is a kettle and small fridge. The bathroom has a bath with a shower, so if you have mobility issues, it's not for you. There is no rail to hold onto when getting in or out, which makes it dangerous, especially as it gets slippery. There is a pool and gyn which were modern and accessible. The room we had faced into the mezzanine of the hotel so you dont get any light from outside, which was strange. The room was very quiet and had a good air conditioner. Overall, we would stay here again, although the lack of being able to see outside wasn't ideal, and if you stayed for more than one night, it could be an issue.

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