Firstly, the room is very bad, the shower is broken, and the bed is very small, not enough for two people. When I went to the reception to change the room, I found a woman with a somewhat dark-skinned complexion. She informed me that this is my reservation and you cannot do anything. I asked her if there was a difference in the amount that I would pay. She said, “No, make a new reservation and I do not have an invitation to book *******. You can send them back.” Take your money from them. Also, the lady in charge of the restaurant was treating all people in a very bad way