Best Western Melbourne City
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Melbourne
Best Western Melbourne City
16 Spencer St, Melbourne, Victoria 3000, Australia
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We Price Match
Last booked 10 mins ago on our site
Highlights
Sparkling clean
Excellent service
Ideal locationAmenities
Public parking
Luggage StorageFree
Wake-Up Call
Wi-Fi in Public AreasFree
Taxi booking service
Bar
Restaurant
24-Hour Front Desk
All Amenities
Property Description
We know one size doesnt always fit all and our charming turn of the century European-style building embraces different experiences in every one of our guest spaces!
This 114 bedroom hotel, set across five stories is your quaint inner-city home away from home that offers comfort and convenience all on a cost-effective budget. Pets are welcomed also!
Our hotel is located in the free tram zone and a stones-throw away to the Southern Cross Train Station. You will find it so simple to explore the citys favorite sites, shopping, marveled eating and drinking precincts, all the while soaking in the character and culture which is the City of Melbourne.
Meet our real and friendly team members, who all enjoy what they do and look forward to meeting you!
NOTE: 1.5% surcharge on payments by credit card.
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8.7/10
Very GoodStayed here many times and always clean, quiet and convenient location
All 220 Reviews
Surroundings
Metro: Southern Cross
(370m)
Metro: Flagstaff
(1.3 km)
Airport: Essendon Airport
(20.9 km)
Airport: Melbourne Airport
(25.8 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
10
Standard King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Shower
Check Availability
12
Courtyard Room
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Shower
Check Availability
5
Standard Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Shower
Check Availability
4
Standard Triple Room
3 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Shower
Check Availability
1
Rooftop Apartment
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Shower
Check Availability
1
King Apartment with Terrace
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Single Room
1 Single bed
No window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
10
Shoebox Room
1 Double bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Shower
Check Availability
Hide Room Types
Guest Reviews
8.7/10
Very Good
220 reviews
Verified Reviews- Cleanliness8.9
- Amenities8.1
- Location9.1
- Service8.7
Average for similar properties in Melbourne
AI Summary
The reception staff excelled in service, offering friendly, helpful assistance. Guests appreciated the spotless rooms and the convenient, central location near public transport and amenities.
Marco Polo The Traveller
May 29, 2025
This hotel is near the southern cross station which is the destination of the skybus from airport. It’s very convenient to go back and forth to the southern cross station. In CBD, there is a free tram zone in which people have no needa tap on or off their myki card, and the hotel is close to tram stations too. Also, it’s walking distance between the hotel and flinders station/ Lune/ Pidapipó CBD. If you book one day tour, tour guide usually pick you up at Great Southern Hotel, which is next to this hotel.
The hotel offers 247 reception. Check-in and Check-out were quick. Body wash and shampoo were provided, but not toothpaste and toothbrush.
The room was small but good enough for a person.
The room was tidy.
Guest User
May 9, 2025
1. room is very clean
2. very close to city and train station
3. my room 320 is in 4rd floor without window, thus the room is quiet which make me a good sleep.
Besides, at the reception desk,
Ms Salma is very kind and expert during my check-in, thank you.
Mariani
April 13, 2025
The hotels staff is kind, they help me to get early check in. The location was great, only a minutes walk to free tram zone (only 5 stop to Finder St Station). Walk for 5 minutes from southern cross station that connect to many destination. A lot of food, grocery store by walk. Very recomended
Gin_012
May 26, 2025
The room is kind of too small but the service is okay
DOlivia
May 18, 2025
Really really small space. Door of the bathroom wouldn't even slide close and was no lock. Good location and cleanliness was alright but wouldn't recommend it if it's for business travellers or friends.
A12369
May 24, 2025
Overall: My stay at this hotel was very disappointing and fell far below basic expectations for cleanliness and comfort.
Good: The hotel staff, including both front desk managers and 2 cleaning ladies, were polite and did their best to help. After I reported the issue, management apologized and upgraded me to a larger room on a higher floor. The cleaning staff were especially attentive and kept the room tidy every day, so the rodent problem was definitely not their fault.
Bad: I was woken up at 3am by noises and discovered 2 rats in my room. I managed to kill one, but the other escaped. This was extremely distressing.
♧ Suggestion to other travellers♧
I would not recommend staying at this hotel. If you have to stay here, insist on a higher floor. While the location is convenient and the staff are all friendly and professional, the building is old, and pest problems are a serious concern.
♧Suggestion to hotel♧
Pest control needs to be done much more frequently and thoroughly. Management should take more responsibility for guest safety and comfort, not just offer upgrades after complaints. Budget hotel guests still expect basic hygiene and a safe environment—this should be a priority
Guest User
May 8, 2025
The hotel location is excellent and very convenient to travel via free city circle tram. The hotel staff is very friendly and helpful as well.
Guest User
April 28, 2025
The shoebox room is a good pick if you are looking for a cheaper option with a private bathroom (although it is a very small bathroom).
Further on the bathroom size, there is minimal space, and if you are taller or larger, you will find it very difficult to manoeuvre around it, with the sink being about 6 inches long and 2 inches wide.
Although it says hair conditioner is provided, it is actually not, and the front desk had confirmed that trip.com has not updated it accordingly.
It is worth noting that there is no microwave in the room, but you are able to go to the front desk if you need to warm food. There is always someone at the front desk 24/7 as well.
The walls are also quite thin and not at all soundproof, so pray that you do not have noisy neighbours or spill any secrets in a loud manner.
Very convenient location in Docklands with free city trams almost right outside and the Southern Cross railway station less than a 10 minute walk away.
If you are coming from the airport, a SkyBus is available that comes directly to the Southern Cross station and is a much cheaper option than a cab, especially if you are solo or packing light.
Services & Amenities
Most Popular Amenities
Public parking
Additional charge
Luggage Storage
Free
Wake-Up Call
Wi-Fi in Public Areas
Free
Taxi booking service
Bar
Restaurant
24-Hour Front Desk
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Parking
Public (not only for guests) is available Off-site parking, and Charge, AU$25.00 (approx. NZD 26.89) Daily. Reservation not needed.
Public parking
Additional charge
Transportation
Taxi booking service
Front Desk Services
Luggage Storage
Free
Wake-Up Call
Tour/Ticket Service
Express Check-In and Check-Out
Concierge Service
Front Desk Safe
24-Hour Front Desk
Languages Spoken
English
Chinese (Mandarin)
Hindi
Food & Drink
Bar
Public Areas
Elevator
Smoking Area
No Smoking in Public Areas
Cleaning Services
Clothes Dryer
Accessibility
Accessible Rooms Available
Stair-Free Property Entrance
Safety & Security
Security Personnel
Security Alarm
CCTV In Public Areas
Smoke Detector
First-Aid Kit
Fire Extinguisher
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, extra beds cannot be added. Cot policies vary according to room type. Please refer to the relevant room type policy.
Breakfast
Breakfast not provided.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of AU$100.00 (approx. NZD 107.54) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 7 days after check-out.
Pets
Pets are not allowed
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 1901
- Renovated: 2008
- Number of Rooms: 114
We know one size doesnt always fit all and our charming turn of the century European-style building embraces different experiences in every one of our guest spaces!
This 114 bedroom hotel, set across five stories is your quaint inner-city home away from home that offers comfort and convenience all on a cost-effective budget. Pets are welcomed also!
Our hotel is located in the free tram zone and a stones-throw away to the Southern Cross Train Station. You will find it so simple to explore the citys favorite sites, shopping, marveled eating and drinking precincts, all the while soaking in the character and culture which is the City of Melbourne.
Meet our real and friendly team members, who all enjoy what they do and look forward to meeting you!
NOTE: 1.5% surcharge on payments by credit card.