Guest User
June 17, 2024
I stayed for 3 nights from 30 May 2024. I've sent the email in advance and let them know that I will arrive there in the morning by the early flight. I didn't expect to be able to early check in, so I was going to ask them to keep my luggage. However, they prepared a room for check in early and it was a nice surprise that they provide me un upgraded room! My key didn't work at the lift, but the receptionist lady was very helpful and come with me to the room and swiped the key and checked the key worked in the room. The room was clean, spacious, two wide screen TV and modern and cozy atmosphere. I really relaxed to watch a good selection movie and I enjoyed T2 tea. The location was great. The Royal Arcade is just cross the road and I really enjoyed walking to grab coffee every morning around Little Burke Street and Flinders Lane where are just 5 minutes by walk. They arranged one delay check out, plus kept my luggage until the time of my flight. It was a great customer service. This is a small boutique hotel. However, it seems they try to provide a flexible service and meet the customer's need. Overall, it was very enjoyable stay!