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5 star

W Melbourne
4.2/598 Reviews

W Melbourne

Melbourne Central Business District Melbourne|0.23km from China Southern Airlines Melbourne

Latest booking 18 hrs ago

Stayed in Fabulous room for 5 nights. Room was spacious and clean, but disappointedly without a view as our room was directly facing the service apartment Oaks Melbourne on Market. Bathroom was big too and a nice pleasure to have a bidet toilet. However, the basin was too shallow and it was difficult not to wet the vanity top after each washing of hands or brushing of teeth. Toiletries came in very small bottles, unlike the jumbo sized bottles that we had enjoyed at our previous hotel in Hobart. Bathtub was a bit narrow for a plus-size person to have a good soak. Great location with tram stops nearby and many eateries around the hotel. Pool is opened 24 hours, great for a relaxing dip or swim after a long day of activities. Service provided by front office and breakfast at restaurant Lollo was generally good and prompt. The only gripe of our stay at W Melbourne would probably be the inconsistent service provided by the housekeeping team. The team seemed to just clean and make up the room but didn’t have the initiative to replenish any empty toiletries bottle. Often we had to call the service line and asked for replenishment. There was once before leaving our room for our day tour, we had explicitly checked that we had switched off the privacy button. However we received en email from the hotel at about 4.30p.m informing that the housekeeping team couldn’t clean our room because the privacy light was switched on. How could that possibly happen when we had already made multiple checks making sure that the privacy light was really turned off?! Then on the next day, we came back to our room after shopping at about 4p.m, thinking to put our purchases in the room and rest a bit before heading out again. However to our rude shock, our room wasn’t tidied up at all. Overall, it was still a good stay due to its convenient location though the housekeeping team still has room for improvement.
InterContinental Hotels Melbourne, an IHG Hotel
4.3/5133 Reviews

InterContinental Hotels Melbourne, an IHG Hotel

Melbourne Central Business District Melbourne|0.44km from China Southern Airlines Melbourne

Latest booking 16 hrs ago

Stayed here as a Diamond Ambassador in an iconic suite - Check in experience was great, warm welcome, benefits acknowledged and welcome drink provided. Amazing room, ridiculous amount of space, comfortable bed, great little office/working area. Unfortunately, the general level of service/care factor is lacking especially when staying in a room costing over 1k a night! One of my complimentary water bottles was open/used and about half empty, yuck. Later that day I wanted to use my $25 credit on the minibar 200ml bottle of gin (which is listed as inclusive of 4 mixers). Gin was missing from the mini bar I couldn't find it. Called down to reception to ask if it was by request, they assured me it should be there and would send someone up. Waited 2 hours and no one came which frustrated me as I was waiting so called down again and was assured someone was on the way. Someone did arrive with a huge bag full of everything except the gin. When questioned didn't seem to know what I was talking about, I had to point to it on the minibar menu and was met with a very confused expression, he left. Then about 30 minutes later a different person arrives with the gin bottle, success. However upon checkout there were a bunch of mini bar items charged which I hadn't consumed, and in fact were not even missing. I hate having to have that conversation but after only 3 words they were ”happy to remove them” which makes me think this isn't an uncommon occurrence. I later noticed that the mixers were charged as well where as they should have been included with the gin purchase cost, but I couldn't be bothered wasting my time to try and sort it out. Club lounge service was attentive but did fill up and get quite busy in the evenings however my drink was always topped up and the staff there were friendly and engaging. Temperature control seems non-existent in the room and I'm convinced it makes no difference what you set it to. I had my do not disturb on until mid morning, so as I was leaving for the day dropped by reception and said I may have missed housekeeping and could they have someone make up the room. Arrived back a few hours later and it hadn't been done. All up a real mixed bag here, but can't help feel my simple requests were a bother and inconvenience.

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Top rated hotels in Melbourne

Searching for hotels near China Southern Airlines Melbourne? Compare room rates and reviews to find your ideal stay.
Oaks Melbourne on Market Hotel
4.5/574 Reviews
Melbourne Central Business District
Great location- very central. Staff were helpful and friendly. We had a large car that wouldn’t fit in the carpark, but they have clear instructions on which other carpark to use so it was no hassle. Room was spacious, well appointed and clean (2 bedroom apartment). Also quiet. Will definitely book here again.
Oaks Melbourne on Collins Suites
4.3/552 Reviews
Melbourne Central Business District
Stayed for a week during one of the busiest times of the year for Melbourne - AFL Grand Final week. We had 2 rooms. Property was in a great location - so central with trams on your doorstep and walking distance to places like Fed Square, Sealife Aquarium, Crown Complex, DFO, Burke Street Mall and the free City Circle tram. Rooms were clean and a good size with a little kitchenette which was handy. One room had a larger bathroom then the other but it was still more then adequate. We arrived very early before check in and were able to store our luggage while we went out for the day. On the ground floor was a small food court with a few different cuisines and a couple of good basic “cafe styles” which served good coffee and breakfasts. Would stay here again. Only minor complaints would be that one of our rooms wasn’t ready when we checked in (and we had flown the midnight horror so really was looking forward to a lie down lol) and we had to wait for it a couple of hours BUT as said before it was GF week so they were very busy. And one of the rooms was a bit more “tired” then the other but still more then adequate. I am nit picking really. We enjoyed our stay here.
Selina Central Melbourne
4.1/547 Reviews
Melbourne Central Business District
I was booking for Selina Central Melbourne but i get told that there are flood, so my booking has change to Selina St.Kilda. i was come so late but the staff still in receptionist. All the staff are nice. Its goof for backpacker.
Rendezvous Hotel Melbourne
4.2/5133 Reviews
Melbourne Central Business District
An elegant hotel in a good location just close to everything we need. Beautiful lobby, clean common areas, and a welcoming atmosphere upon arrival. Comfy bed and convenient parking. Decent breakfast and friendly restaurant staff make your day. Only a downside was housekeeping keep asking us when will you check out while we are going out for breakfast and coming back to our room, but it will not bother us for our visit again. Thanks for having us.
Vibe Hotel Melbourne
4.5/577 Reviews
Melbourne Central Business District
Given the rate we paid for our accommodation I was dubious as to what we were going to find. And my low expectations couldn't have been further off. The Vibe Hotel is excellent! Location is fabulous with trams out front, off site parking within stones throw (and with a voucher making it cheap as chips for city parking) heated indoor pool to name a few. The rooms aren't huge but are exceptionally comfortable with all the amenities that you need. Breakfast was excellent and given it was included in the rate, was an extra wow factor as I was expecting something simple (continental) but nope! All the staff we encountered were lovely, helpful and just added to a great stay overall! Only 4 star rating I would give was with sleep quality - but that was my choice of room location. There was some street noise (city views were worth any noise issue though) but it certainly didn't keep us awake. It may be a bother to some though.
DoubleTree by Hilton Melbourne
4.2/589 Reviews
Melbourne Central Business District
Good location. Room was quite small. No hotel toiletries provided was informed the same will be provided only upon request. Reception staff not very hands on the hotel policies. The sparkling/spring bottle of water & cookies were given during checkin. We were informed that the water is refillable. Later when we requested for the same the night shift receptionist said that it will cost AUD5.00 per bottle. For breakfast same food were served during our 4 days stay. Ms. Nos was very efficient, helpful and cheerful.

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