Guoyuan Hotel
Latest booking 12 hrs ago
When I make a reservation. Call the night shift customer service to communicate well. When I arrive at the hotel to register the child, I will book the room in advance. On the 23rd, I will let the child wait for me in the room. Because I am on the way back from Guangzhou to Dapu, I am not so fast. The front desk customer service of the day shift will tell the child to apply for an ID card. Message, don't let my child go to the room, I called the front desk, I said wait until I arrived at the hotel. I will help the child register the message and tell her so well. I'm here to handle it. Let her let my child go to the room first, the front desk has to say no, the attitude of talking is very bad, I will ask her, are you like this attitude? Treat guests like this? Scared my child too. My child said that the aunt was very fierce and spoke very loudly. I hope that the hotel will change in terms of service. The service attitude of the night shift is very good. It is worthy of praise. The speech is very polite.
Outstanding
551 Reviews