Anonymous User
March 17, 2024
First of all, this is my first time staying in a five-star hotel. The hot spring hotel next door that I originally booked said it was fully booked, so Ctrip asked me to check out (later I found out that there were still rooms but the price had increased). They changed me to a five-star hotel that was closer to my test site. I agreed, and then the following happened.
First, I checked in. I went to area A, but there was no one at the front desk. The customer service told me to go around to area B (shouldn't this kind of thing be notified in advance? When the customer arrived and saw that there was no one, he asked me to go to area B again). Then I checked in. After I checked in, I found that there were a lot of black hair-like hairs on the sheets under the pillow (I miss the hairs, and there are some curved hairs that I don't know where they are). Then I found something like dried boogers on the sheets of my friend's bed. There was a lot of dust and hair in the cabinet, and the cabinet door was moldy. I wanted to change the room, but my friend said that it might be so dirty even if I changed it, so forget it. At five o'clock, we went out to eat and told the front desk about the hair problem and asked to change all the bedding. The front desk was very polite and said yes. At half past six, I came back after dinner to ask, and the front desk said that it had been changed. When I went back to the room and compared it with the photos before I left, I found that it had not been changed at all! Compared with the pictures I took before I left, it can be seen that there is no hair missing, and the quilt is still dirty, so why say it has been cleaned if it has not been cleaned (this is already deceiving consumers).
Later that night, I found that my pillow had dark patterns (I thought it was the dark pattern design of the pillow core). I was shocked when I opened it. Can you tell me that this pillow can sleep on it? It was like dried blood, and there were marker marks on the inside of the quilt. Then I went to take a shower. There was a non-slip mat next to it. I said I would open it and use it. After opening it, it was full of mold spots. I really wanted to vomit. The groove designed for drainage on the side was so dirty that I couldn’t stand it. The next morning, I went to have a buffet breakfast. The grapes in the fruit salad were bad grapes, and I had diarrhea after eating breakfast.
Finally, I went to the local exam. I trusted your five-star hotel and agreed to book your hotel. As a result, the accommodation hygiene and food safety were not up to standard. I was really disappointed. I also hope that everyone will avoid thunder. At this price, go to the local Hanting Hotel or something. At least they are not a few stars, and the hygiene is definitely better than yours.
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