jack0080
January 24, 2025
We were traveling as a family and were assigned to different floors. The hotel elevator required swiping cards to go upstairs, and the floors were not universal. I wanted to ask the front desk to get an extra room card for the elders' floor to make it easier to take care of them, but I was told that only one card could be given to a room, and that if I wanted to get multiple cards, I would need to register different ID card information and register. I don't mean to complain about the guy at the front desk, but this is a weird request. If it is really the requirement of Atour Hotel, it is too rigid. In addition, Atour has not been required to do so in other parts of the country. After communicating for a long time and applying to the leader, they finally gave me an extra room card for my parents' floor. The experience was quite bad. Other than that, it's pretty standard. The big pickup downstairs is pretty cool.
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