Guest User
January 31, 2023
Shameful and unworthy of a 5 star. Even a 3 star in fact. A room (#3) that looks like a bunker, with a mini window, at the end of a corridor that smells bad at 800€. At least 3 cobwebs in the room (photo to support). A ripped out socket. A fixed shower where you have to contort yourself to shower. Another room with cold water and then lukewarm water for 3 days. A breakfast with a ridiculously understocked buffet (3 mini croissants and 3 mini chocolate breads, and 6 slices of salmon...). 45 min to be served in all All the problems reported and from the start. Flat encephalogram. And the worst part is that some of the staff themselves admit that the management is not good and the hotel is not up to par at all compared to the others. Positive point for the Spa and the shuttles. That's not much for €6,000 for 2 nights and 2 rooms... And not a single apology, nor receipt, not to mention a commercial gesture. From a great experience 5 years ago, this has become a hotel to really avoid. Has the management changed? Maybe in any case, what a waste.
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