Guest User
January 31, 2023
The great location is the only good thing about this hotel and the playground. While doing research on a reasonably priced hotel to stay I came across this hotel. I needed a kid-friendly hotel for my 2-and-a-half-year-old son. This was one of the only places that offered a playground so I chose it for that, location and price. The site also stated free parking. What it doesn't say is that you have to park far away, not at the parking garage across the street. They have a loading and unloading area which is very small and jam-packed during checkout and check in. Walking to the parking area is about a 10+ minute walk!! I feel like I was deceived by not knowing this beforehand. The receptionist was nice but refused to let us check in a little early so we had to wait and wait. Once we checked in we were immediately greeted by a dirty room with bugs. The floor looked like it had never been cleaned. The bugs were crawling on the sheets, walls, and floor. We did some research and found out these bugs are called spider beetles. They were everywhere in the room!!! It made us nervous to even sleep in the beds. We did a thorough check at night before going to sleep and assured our son the bugs wouldn't get him. If we had another option and money to change hotels we WOULD HAVE. The bathroom shower had another person's hair from 'down there' in it so we had to clean the shower as well. The hotel had dozens and dozens of teens on site and they were loud and rude. They banged on the wall and ran through the halls until 9pm or so. The breakfast was adequate if you like the basics of sustenance. We needed ice for our son's milk and all they could offer us was a bowl and 2 scoops of ice at a time which didn't last long so his milk went bad. If you want to stay in the old city with a medieval feel and the rustic charms of small rooms, dirty accommodations, bugs everywhere, and noise, then this is your place! This is not a place for a family vacation. This is a place for groups of youths and people who just need a place to sleep and shower who don't have standards. I'm extremely disappointed that I wasted my money here. The only good thing was the playground/ship that my son loved and the convenience of shops and restaurants. My husband and I thought about complaining to management about the issues but I knew that wouldn't accomplish anything because I simply wanted my money back. We shouldn't be sleeping with bugs!!!! We shouldn't have to clean the floors ourselves!!! We should be aware of how far parking is!! One sweet thing the housekeeping did was make my son's bed, fold his blanket, and put his teddy bear on the pillow. That made us smile for the first and only time.