Le Méridien Medina Reviews

Nice hotel and good services. Thanks to the front desk team and duty manager mutasim for excellent service

Even though hotel is located around 12k from Masjid Nabwi but thier regular shuttle service with excellent timings for all the 5 prayers makes up fir the distance. The drop off point at Haram of the shuttle is under the haram floor so great service. Breakfast is OK, not of a 5 star standard though and replenishing is slower, needs improvement.

The only thing I didn't like about the hotel is , they used the hotel lobby for wedding reception which really spoiled our privacy as we walked through the crowd to approach the elevator

Fabulous hotel and has a unique style … but should have a gem to be the best choice

Overall good experience

magnificent hotel top notch service

A large hotel with a good environment, not in the city center, quiet and quiet with few people

Comfortable, quiet, clean and rated well

Hotel Le Meridian is great! Spacious rooms, comfy beds, and a good breakfast buffet. Friendly staff and a quiet location, but still close to the city center. Highly recommended!

Absolutely abismal, horrible experience, from whatever aspect, name it. Food horrible. Rooms shabby and outdated. Internet wifi patchy - unusable. When asked for a router, they said yes, then 6 hours later nobody supplied. Telephone rung during my DND time. When I called reception, no reply (several times), ten tried to call : room service, switchboard, manager on duty, emergency - NO REPLY ON ANY NUMBER! When I finally got a connection at the reception, and complained that my phone rung as it did during my rest, lady at the reception said that I am lying, and that nobody called. I HAVE NEVER EXPERIENCED SUCH TREATMENT FROM HOTEL STAFF IN 30+ YEARS TRAVELING WORLDWIDE. False advertising - they claim to be multiple star hotel while ONE STAR they have had until recently, has been removed by the ministry of tourism of Saudi Arabia - now ZERO stars hotel, which is appropriate. AVOID AT ALL COSTS!

Huge hotel, huge rooms. Excellent and gorgeous buffet both for dinner and breakfast with all kind of food - oriental and western. Nice garden and large parking. Good quality-price although a bit outside of center but providing more quietness.

The hotel is a bit outdated but it compensates it with the quality of service and flexibility of their staff. As Titanium Elite, I was upgraded to a suite. Breakfast had a variety of food to choose from. The shuttle runs at fixed times 5 times a day. Would be better if the frequency is double to allow more flexibility on when to go to Haram pr return back from it.

Overall a really poor visit to a hotel that should be a lot better. Wifi exceptionally slow, drops out in rooms. Generally, only works in lobby. No good for such ah a big hotel Breakfast really poor. Hot food left out in open unheated metal trays was stone cold, never heated all the time we were in the room. None of the cold stuff was chilled either by ice or electrically, so was coming up to room temperature. Coffee machine inadequate for a 5-star hotel, let alone a small café, didn’t work and kept jamming. Too many waiters running round looking busy but not serving anyone. The breakfast room looked like a conference room with some covered trestle tables. Like the real restaurant was being refurbished and this was temporary, but apparently not. Biggest problem is the lack of sound insulation if you get a room with connecting doors. No noise insulation at all means that it feels as if they are in the room with you and with a family in the next room, you get no rest. Rooms are dated but generally comfortable but the electrical fittings are very old. Don’t expect a brisk shower to wake you up as it really is just a trickle of hot water. Passed all on to staff but they don't seem bothered.

This is definitely a very poorly run. Hotel that should be rated it at the most one or two star. Right from the check-in all the way to the checkout everything was not right. It is extremely old it is very poorly run. We are Bonvoy elite, and were treated essentially like garbage.the food and the breakfast was terrible. They were rude to their guests. I was here with my family at an international meeting. The food in the breakfast was terrible. They were rude to their guests. I was here with my family at an international meeting, and everyone was complaining. All the way from the AV system in the meeting to the food to the service was terrible. I highly recommend that you do not go to this hotel. It should be not listed as a Lim meridian as it does not leave the expectations of Bonvoy members. I would highly suggest that Bonvoy take their name away from this very bad hotel. The manager Mr Moatsem was unhelpful, and could not rectify any of the issues that I raised with him. He was essentially useless, and did not help his staff at all. His front desk staff were essentially lying and rude the entire time. You will be very unhappy at this hotel.