Churroa9798
November 27, 2021
Terrible terrible service. So first we made a booking, but due to travel time we informed them of our arrival which happened to be after the check in. We called, emailed and made sure they know we were still coming but just with a two hour delay. We reach and they immediately tell us no room available. We show them our information and the only thing the reception kept saying was no room available. So rude. Turned out they SOLD our room which we already paid for. Even after we told them about our late arrival. The receptionist was again rude and unapologetic about the fact that he just made 7 travellers homeless. The only reason they get 1 star at all is because someone from the hotel was kind enough to show us another hotel available. Do not recommend.