Best Hotels near TOKO RICHI, Medan

The hotel is located conveniently next to an IndoMart. The rooms are nice with a window looking down on the reception area below. The beds are a little hard. Aircon and hot water works well. There is a full sized fridge but freezer does not work. The breakfast buffet has quite a bit of variety with hot station. I recommend booking the in-hotel massage service.

We only stayed at this hotel because we were attending a wedding reception being held there. I have stayed in more than 150 hotels around the world and for the first time I was required to pay a refundable deposit for a remote control for the A/C. The bathroom is exceedingly tiny. My cat couldn't swing a cat in it. There was no hot water at 5:00pm after we had travelled 5 hours to get there and really needed to freshen up. On our way to dinner, I asked at reception about this and was told that due to ”technical problems” we could only have hot water from 6 - 8AM and from 6 - 8PM. I explained that I did not know about this. The receptionist then showed me a document that I had not seen nor been shown when checking in that explained the situation. I suggested that guests should be informed about this when checking in. Miraculously, the 'technical problems' were resolved the following morning. The staff were not aware of what was happening at the property. We asked if there was live music. The receptionist directed us to two venues on the property, but each was closed. Only the disco was open. The food in the restaurant was mediocre at best. They try to do this barbeque thing at the table, but it fails to deliver. There were plenty of plates, cups, glasses and so on, but only one spoon. There's no light above the cabinet where you make tea or prepare snacks etc. The light above the makeup / grooming mirror was not working. They clearly don't check that everything is working when they clean the rooms. The furniture, carpets, cabinetry, wall coverings etc are very dated. However, the bed was comfortable and the wall covering behind the bed was relatively new. There's no safe in the room. I know that safes are expense and there are always technical problems, but pretty much every property that says it's 4-star has a room safe. The worst part from a safety perspective is that the elevator doors close within a very short time. I injured my arm as the door closed on me within 5 or so seconds and hit me quite hard. A petite granny could have been seriously injured. No-one seems to care. It's an obvious problem and should have been fixed. The restaurant did not stock beer or wine or any other alcoholic beverage. It's a property that management doesn't seem to care about. The staff are helpful, willing, courteous and respectful, but not properly trained. This is a sign that management or ownership doesn't give a toss.

Hotel located at decent area, with food surrounding the area. Pros: 1. Great housekeeping and front desk team 2. Staff in this hotel is definitely the highlights 3. They provide WhatsApp number for any request 4. Newly renovated is decently furnished for the price Cons: 1. Shower pressure is extremely weak, and they can't increase it, no matter how you adjust it and even getting engineering to look into it. 2. Facilities is not renovated, i.e swimming pool area. 3. Other guest is a nightmare (part 1) they smoke at the swimming pool area, then proceed to throw cigarette butts and spit into the swimming pool. Treating it like their waste pool. Secondly guest is wearing their full clothing and jump into the swimming pool. What a joke.. 4. Other guest (part 2) inconsiderate guest who is extremely noisy, and kept moving furniture thru out the night 4am and morning 8am, not to mention, they smoke in the non smoking room and the smell gets thru my room, due to shared ventilation. 1mil rupiah fine is too little!! Some suggestions, have a exit direct to swimming pool, instead of going thru smoking room at level 2. Perhaps put non Indonesian couple on the same floor, instead of mixing them with other unruly guest. Have a guard to control people in swimming pool to ensure pool rules is enforced, knowing Indonesian guest have 0 education on following rules.

Staying for two nights in their most basic room. The moment i entered the room, i know this is such a good bargain and definitely best value for similar hotel at its level. Room was super clean, very well maintained, definitely 5 star level of maintenance. Its spacious and bed is super comfy (quite firm which i prefer), even bolster is provided! there is small fridge, safe deposit box, electronic water kettle with large mug and instant coffees / teas. The hotel doesn't provide daily bottled water, but instead, they provide water jug which i can always refill from dispenser right outside my room (room tips: choose any room with 07, the dispenser is right outside your door). There are lazy chair with small round table and ergonomic working chair by the desk. Aircon works very well to beat Medan heat. Overall, room is very spacious! Bathroom is also sparking clean, toilet is shining white and no sewage smell at all. its really that clean. kudos to the cleaning team. toiletries provided is basic. special mention to the wooden toothbrush and branded toothpaste. Bathtowel is huge and thick. Shower is very strong with very easy to adjust heating. i didn't opt in for breakfast, so can't review on that. Alternatively, Medan has plenty option for local breakfast. Although the hotel doesn't have fancy swimming pools or gym, but the cleanliness and quality of the room makes up. My only complain is the internet can get unstable / slow especially during the night. The receptionist refused to bring the food i order online upstair (while their cleaning staff said it was okay). One day i called and requested to get my room clean up when i grab breakfast outside, but when i returned the room is not yet cleaned, they said the room cleaning takes turn (i wasn't informed on this when i called). but overall, its really good hotel for the price. highly recommended

I was staying here for my business trip. The Wifi connection supported me a lot while I was having online meetings. This service apartment is fully furnished. They got a spacious bedroom. The staff service was amazing and very helpful. Located in the center of medan, make it easy to get everywhere for my business trip. Highly recommended serviced apartment in Medan.

Looked for a budget place to remain over night near medan rail station its not so easy due to hotel rate sorrounding are hi rates. Lucky for me there is cordela that suit with the budget and more low if we booked from hotel website. The hotel is very friendly and helpful. Receptionist are already arranged the room that follow my request, such as hi floor, double bed, view, and smoking room. The room is clean, compact, cool air con, and nice tv channels. Elevator is running well. Nice and various breakfast options. Hotel location also near pirngadi central hospital. In ground level there is 24 hours small convenience store. This year the hotel conduct lucky draw for legoland at jb (hoping i win the prize). Brief summary if you looking for friendly national chain hotel in medan this is it.

I arrived early morning and requested for an early check in. By then a lot of guests were checking out, and I was assigned a room at around 11.30 am which was good, especially when i was just coming from an early morning flight The breakfast was so so, not so good given the price of the room

We have travelled few times to Medan lately for sime activities and families gathering. Granf Mercure hotel is great.We enjoye staying there as its clean, the room is big, bathroom with bathtub, and breakfast is of wide varieties..We will stay there again should we travel to Medan again. Its highly recommended ..👍

Since we was from kualanamu airport, this hotel is very convenient for us, we using railink which is the stasion is on 2nd floor, we just used lift to the hotel on 3rd floor. And we were going to Rantau Prapat using Sri bilah train which the stasion just below. What a suitable hotel, isn't it? They also have freezer if we need to store meal. And u can borrow hairdryer if u need it. One things that i regret is, Now they dont have compliment instant noodle in the room. Overall, the hotel is good. We like it.