"We had a very nice stay at Hotel Aryaduta. Location is very good, close to the main square and the train station, nice staff, amazing views from the room and good breakfast."
"Recommended Affordable Hotel. The service is great. You bring your own vehicle? The staff will help you park dont worry. The breakfast? Great. The room? Very clean. There are GYM and the hotel just next to Alfamart."
"Karibia Hotel is located near the Kesawan area (the old city of Medan), making it easy to explore nearby attractions on foot. There are also plenty of artisan cafés around. If you’re here on a weekend, you can catch the car-free day event at Merdeka Walk, just a 5–10 minute walk from the hotel. Upon entering the lobby, you’re greeted with a pleasant scent that gives the hotel a luxurious vibe. The breakfast spread is quite good, featuring mostly Indonesian cuisine. The only downside is that there’s no smart TV. So if you’re planning a staycation and prefer to just stay in the hotel, it might not be ideal as there isn’t much to do; no swimming pool and no smart TV."
"The food of breakfast is quite standard as other hotels in medan - local indonesian food. variety of bread is limited, no butter. no expresso coffee machine..."
"Good and nice hotel. Up graded free of charge. Counter staff fMas Eko very friendly and helpful, Adryan Tahar, kitchen staff at Restaurant cook up a great breakfast for 2 mornings.Overall a nice stay..room is very nice and clean."
"The hotel is at strategic location and the room is very spacious with comfortable bed. Breakfast also served varieties of Indonesian dishes.
Our only complaint is we booked non smoking room but we are told it’s full and we have to stay at smoking room with strong tobacco smell.
Hotel staff tried to spray room freshener but the strong smell still lingers.
Overall the hotel is a good stay if you just want comfortable and safe place to sleep after a long day, but don’t expect luxurious facilities or services."
"The hotel breakfast was clean and good. However, after checking in, they led me to the building in the back, but the smell in the area was really strong. So, I am not sensitive to such things, so I was satisfied with the various facilities and used them well."
"The breakfast menu is complete, but the fruits are not fresh. Yesterday when I had breakfast, I took salak and longan but all the ones I took were rotten and could not be eaten. Please pay attention to the suitability of the food, especially fruits with duck skin, when served to guests."
Discover our curated selection of premium hotels in Medan for your next stay
No.
1
9.3/10
302 review
JW Marriott Hotel Medan
Hotel near Kesawan
"Delicious breakfast""Convenient for shopping"
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No.
2
9.4/10
193 review
Grand City Hall
Hotel near Medan
"Great rooms""Delicious breakfast"
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No.
3
8.9/10
144 review
Cambridge Hotel Medan
Hotel near Petisah Tengah
"Clean and tidy""Great service"
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Latest Reviews for Medan hotels
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Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.4/10
Amazing
JJane SamynadanThe room is very spacious. Amenities are one of the best with everything well equipped.
The staff friendliness is highly commendable always attentive to our requirements.
We ordered room dining and breakfast over at the Spoon Restaurant was really good.
The hotel location may not have much to do around as most attractions are quite a drive away.
But overall it was a lovely stay and would definitely consider to come back.
GGuest UserWe stayed at JW Marriott Medan for several days to allow our elderly grandmother to rest and recover following her leg surgery. While the purpose of our visit wasn’t leisure in the usual sense, the experience highlighted what truly defines a great hotel: not just its facilities, but the service culture behind it.
From the outset, our stay involved a number of special arrangements, from shifting booking dates, providing in-room breakfast service as our grandmother couldn’t access the restaurant, and attending to several ad-hoc requests. Across every touchpoint - reservations, front desk, concierge, lobby ambassadors, housekeeping, and the restaurant team , the response was consistently attentive, flexible, and genuinely warm.
What impressed us most was not a single interaction, but the consistency across departments. It reflects a deeply embedded service culture and strong leadership, where standards of care are clearly communicated and upheld by the entire team. This is what transforms a hotel from simply offering well-maintained rooms and branded facilities into delivering a personalised guest experience marked by grace, efficiency, and empathy. Simply the best hotel in Medan!
My family and I are sincerely grateful to the entire JW Marriott Medan team for turning what could have been a difficult trip into one defined by comfort and care.
NNor ShahirahWe arrived late around 9pm. The hotel helps us with the luggages from our van to the lobby. this hotel house is suggested by our tour guide. They helped to pack us toast for our early flight next day. Definitely will choose this hotel again if we come to medan again.
TTrip.com local guidesIt’s a decent place with comfy beds and cooling air conditioning. But the problem is that the blower wasn’t mounted properly and is shaking like a sugar cane juice machine. Other than that no issue with the room. There is a welcome drink, to claim it you should go to a lounge on the second floor. When you get there they present you a menu and ask you to select a drink, only after you order the drink off their menu do they actually bring the welcome drink telling you that the drink you ordered is also on its way. I honestly believe it’s a gimmick or a scam. Very disappointed.
GGuest UserI used to stay here during my golfing days more than 10 yrs ago. This time I came alone.
The shower is erratic, flow haywire, No Live music at Lobby Lounge, Karaoke is Closed, and my room is facing the pool,so Noisy and Loud at New year 31/12 celebration.
TV channels adequate, coffee Tea r good.
Breakfast, average and boring.
DDarwin KI had a bittersweet experience staying in this apartment. For the good things: the apartment is located strategically near city center, the room is spacious with complete basic amenities. However, there are 2 unpleasant things. First, there is no non-smoking unit except for the high-end room types. I went into a unit with leftover smoke smell, likely from previous guest. Second, the sound-proofing is terrible. My bedroom was facing a street junction, and any roaring noise from the cars/modified bikes penetrated the room as if there was no window to begin with. There was no ear plug the apartment could provide even though this was not the first feedback they have received from previous guests, and I couldn't sleep throughout the night. I booked 4 nights and immediately left after the first night. The service was pretty decent though. The customer service tried to use air purifier to suck out the smoke smell, and attempted to move me to other rooms to no avail because of similar noise problem.
MMaxNice hotel overall. Gym is not worth visiting, unfortunately. Breakfast was really nice with some local varieties. Water from the tap is a bit yellow/ orange. Don't know yet whether this is common in Medan.
AAnonymous UserOld design hotel that need re set up again due to current lay out truly outdated and not fit to the latest facility as hotel. Hair dryer, lighting system, air conditioning without remote control 😐😐 appreciate to the hotel management to have a look on this situation. If this keep continuous happen.. Not impossible Danau Toba international hotel would be a collapsed and hope immediate action would taken 👍🏻👍🏻👍🏻
Eea003Location is very strategic, right in the middle of the city. The building is quite old, more than 40 years old. They've done some renovation but it is noticeably old. Lobby got no aircon when I arrived. The shower was leaking a bit. But my room was clean and it was big. It got a big window with view to the street. Not bad for the price that I was paying.
When going on a business trip to Medan, which hotels are the most popular with business travelers?
When it comes to business trips, choosing a hotel with convenient transportation links is important to many guests.
Swiss-Belinn Medan, JW Marriott Hotel Medanand Karibia Boutique Hotel
have convenient transportation links and inexpensive prices. Consider staying at one of these hotels during your trip.
What popular hotels have non-smoking rooms in Medan?