Komm' in Hotel

2 weeks ago I wanted to book 3 rooms at the Komm'in for my family, who were coming to a funeral. I drove there spontaneously in the morning but found the door locked (it's understandable that the reception in a hotel isn't open 24 hours a day...). There was a sign on the entrance door with a phone number that you should call. After ringing 20 times, an unfriendly female voice (I assume it was the owner...) finally answered. "Come back this afternoon" was the response. When I asked to take the booking over the phone, I was answered in a cheeky tone: "I don't do that as a rule..." I was perplexed and speechless at how customers/potential guests are treated... And this is already the 2nd unpleasant experience we've had at the Komm'in. Last year relatives had already stayed there. In the morning at breakfast you were escorted out of the breakfast room with the words: "Okay, you have to finish now, after all we still have to clean up here..." Service and support look different... but maybe that's the Eifel hospitality?!? Sub-Irish... Definitely not recommended...!!!! Thomas Harms