Anew Resort Hazyview Kruger Park

Guests appreciate the cleanliness, comfort, and amenities of the rooms. The staff is friendly and attentive. The location near Kruger Park is ideal for safari enthusiasts.

Arrived after dark but easy to find even in a thunderstorm. Once in the grounds went to the reception to book into our suit. Reception was not manned but duty manager arrived in a few minutes. No welcome drink or anything to make you feel special which for a 4 star luxury hotel and the fact that we had one of their biggest suits was a huge disappointment. Did not even get an escort to the hotel building where the suit was located, just given the key and directions and directions to another building where the dinner was served. There was no conciege service which is expected in a 4 star hotel at the cost these suits are charged at. We reserved a luxury suit in this hotel which was another disappointment. It look like a large standard room. TV was small and had limited channels. Had issues with the netspresso maker and called the reception. Confirmed someone would be there to assist in a few minutes, an hour later there was no-one. Would have expected bath robes for this level of hotel but had basic towels only. Overall, I was not impressed by the hotel suit or service. However the dining room, when we eventually found it in the dark, served amazing tasting though very expensive food considering what a similar restaurant in the city would charge for the same meal. I took the fillet and my partner took a burger. The fillet was very small (maybe 3 bites of a normal steak) considering the cost and the burger would have the better choice. The elderly server was very pleasant and friendly and professional. Did have one gripe about the dining room apart from the tables and chairs looking like they were out of a 2 start hotel dining room. It was off the main bar area so gets quite noisy if the other patrons have been drinking. Thankfully we stayed there only the one night and were gone the next morning. Checkout was like the checkin the night before, nothing done to make you feel welcome or a valued guest. Would have rather booked a second night at our next night stay which cost the same, was 5 star and went all out to make you feel special.

We had 3 very disappointing nights here would not recommend Not enough cold bottled water After a days safari to come back to find the Beer and Wine not Cold unbelievable Food quality and variety very poor Location is a good 30 mins from Kruger and there is nothing to do around the hotel No waiter service around the pool Staff need more training and only became friendly on our last morning ! This is a 2 star hotel at best