Hacienda Mazatlán Sea View

Our experience at this hotel was terrible. The electricity was disconnected due to illegal connections, leaving the entire property without power. This occurred during a fully booked wedding weekend (November 8-10, 2024). Guests were forced to use candles, making the place feel eerie and unsafe, like an abandoned building. The hotel staff knowingly accepted full payments in advance (no refunds!!) despite being aware of the issue. They lied about resolving the power outage and continued to operate deceptively. This place is a scam, and their actions amount to fraud. For your own safety and peace of mind, DO NOT book this hotel. There are far better, more reputable options in Mazatlán. Stay away!

We had a great time at Diamond hotel in Mazatlán. This was our second visit, and initially, we were skeptical about the timeshare we purchased during our first stay, thinking it might be a scam. However, in the end, they honored everything we were promised. While the hotel itself is not extraordinary, it’s decent and far from everything, making it excellent for relaxation. The pristine beach is fantastic!

Clean and very convenient hotel, right on the Playa Norte malecón. Wonderful, helpful staff. Note that there is a lot of traffic and banda noise; you get used to it after a few days. This is typical of Mexican holiday destinations - bring earplugs if you’re a light sleeper. Great place, but the rooms are definitely not soundproof!

We bought tickets to watch the main carnival parade at the Hacienda Hotel. Overall it was just average. There were three rows of chairs (each row with about 100 chairs packed as tightly as possible) with no height separation between the rows, so those who weren't in the front row couldn't really see well. Also of note is the the parade goes down the other side of the avenue from the Hacienda, so with the throng of people, it was really hard to see the dance acts that followed most of the floats. We lined up at about 12:30 and there probably wasn't more than 20 people in front of us. The hotel came through the line and gave each party as many pieces of paper as each party wanted so that they could put them on the chairs as they went in, in order to "reserve" them. They opened up the seating at 1 PM, and, surprise those twenty people took the entire front row, and any other good spots. There was a couple of chairs in the front row that didn't have these pieces of paper on them yet, but when we went to sit in them, a woman threw a fit saying they were hers (and she was hurriedly sticking as many pieces of paper as she could on a slew of chairs). After a brief argument, not wanting to create a bigger scene than already had transpired, we went and sat near the end of the second row. In order to get in and out of these seats to enjoy the open bar or use the restroom, you have to somehow squeeze past almost 50 people. This simply cannot be done without bumping people and moving chairs. They are simply packed in way too tight. This tight seating also became a problem when the person to the left decided to constantly stand up and wave his arms, phone and drink in front of us and others in their seats. Outside of these issues, virtually all those attending were very polite and tolerant of the conditions. Also, the staff was friendly, restrooms were kept clean, and drinks and food were both good and plentiful. In all it really wasn't worth it, since you can easily find a spot to put a chair at the edge of the street and be in front for the parade which we have done before. It was good to give this a try, but I really doubt we would do this again at the Hacienda.

It was the worst experience I’ve ever had. They are liars. The place was disgusting. There was mold all over. Victor Lopez offered us $100 to go on the timeshare presentation. When we told them we were not interested they started yelling at us, and telling us there was no way they were giving us anything. It is a terrible breakfast. Do not fall for them. Most timeshare presentations I go to are good. But this one the man who says he’s the owner older gentleman just yelled at us they should be reported.