Hotel Hopps

We have spent wonderful time and holiday in Hopps Hotel in Mazara. We felt Italian atmosphere and of course tasted the best Italian pizza in hotel restaurant 🍕 Hotel Hopps is not new, but very well-kept and clean, we will try to come back again here :) We also send our greetings to Loreda from reception who has always been very helpful for us :)

I could not recommend this hotel, I stayed half board, the reception staff unfriendly no greeting or smile very limited (few words ) of English, room was ok after we asked for beds to be separated had to ask for a throw and second pillow (pillows flat and mattress poor) house keeping I give 5 stars room cleaned daily. Food not 4 star pasta very salty veg was cold and there was under cooked veg also, I don't eat meat so can't comment on that fried eggs like leather , scrambled was edible - no desserts some evenings . Different taxi prices from €12 to €25 for same journey depending on the company. You had to pay a €10 deposit on a card at reception for drinks no card or cash exchange atvthe hotel bars. Over all I wouldn't return it's very remote no shop nearby for supplies.

Ciro was the highlight of our stay. His energy was incredible and he was so kind. His entertainment varied from aqua gym to dancing to singing performances in the evening. He was so enthusiastic and had a clear passion for his job. Thank you Ciro for making our holiday so special

The hotel from reception looked quite pleasing, but that was before all the dramas began to unfold. So, all inclusive, does not in fact include all inclusive. Food is included but only wine, beers, soft drinks and local Rum and Gin is included in all inclusive up to 10pm. If you want anything else its additional costs, Wi-Fi is also an additional cost. The rooms were okay clean, but the beds looked like something out of a Hostel or prison, extremely small and uncomfortable with springs that shot straight into your back. Bedding were just sheets with one pillow that was so flat you may as well not have one, the icing on the cake was the extremely rough blankets that were situated at the bottom of the cupboard. The room contained no freshwater bottles which for a 4-star hotel is absolutely shocking. The shower in the bedroom was an experience, the hose was damaged, and the water was going everywhere, they came to replace it and changed the shower head for some reason to one that did not fit the wall fitting, but that wasn’t the worst of it all, the shower head that they replaced was broken so water splashed everywhere. We gave up at that point and decided to live with this drama. Food was awful. But the worst to be seen was the wine that came from a dispenser. We are in Sicily with lots of vineyards and you are using wine out of dispensers that tasted like vinegar not even fit for consumption. It was decided then that eating at the hotel was not an option and that if we want to have a good meal we would have to eat out. The food was extremely poor, breakfast, lunch and dinner with not many options for fresh salad and fruit which surprises me. Even something as simple as a fresh orange juice was impossible. The coffee was so bad you could not drink it, no option for people that cannot have dairy milk, or even if you are wheat intolerant. The only decent food was the fresh pizza that you could order but again this contained cheese from cows with no other options even though we tried to ask for goat’s cheese. I was really shocked as being in Sicily, fruit, wine, coffee and food should be exceptional, and they were when we went out for meals so just the hotel that did not live up to any expectations. The entertainment was loud and awful, even early in the morning. We have come on a short break to relax and enjoy ourselves not to have to listen to someone screaming at the top of their lungs at 08:00 in the morning. This hotel is not a 4-star hotel I would rate it more like a 2-star hotel, we all travel a fair bit and have to say this is by far the worst hotel we have stayed up and if we had known a bit more about the area would have moved hotels.