Neuhaus Zillertal Resort

We had the most wonderful stay. Everything about the hotel was perfect. Gorgeous and spacious apartment, fabulous food, friendly staff, particularly in the restaurant & the new wellness area is incredible. We will definitely return! If you are debating going to this hotel do it! You won’t regret it!

An exceptional hotel where the staff go above and beyond to make every guest feel welcome and valued. From the moment we arrived, the reception team was incredibly helpful, even providing us with a kettle to ensure our stay was as comfortable as possible. The restaurant experience was equally impressive—Palmera and her wonderful team delivered impeccable service, perfectly complementing the outstanding cuisine. The housekeeping staff were always warm and attentive, ensuring our room was spotless and that we had everything we needed. This hotel truly stands out with its excellent food, charming ambiance, and a team that genuinely cares about its guests. A perfect stay in every way!

Neuhause resort hotel is the best hotel for us in Mayrhofen. We have been coming to this hotel every year for the last 13 years. The hospitality, the cleanliness, the welcoming owners and stuff are amazing.the new spa area is amazingly serene quiet sparkle and inviting. The beautiful furniture is the top of architecture beautiful and comfortable.

My husband and I arrived on the 28th Dec having booked to stay at Hotels Neuhaus, Landhaus a wing of the resort via Crystal Ski. We had stayed here before and were happy with the 3 star budget option. On arrival the resort was obviously very busy and the family checking-in in front of us were with the Crystal rep who was telling them there had been a terrible mistake and there was no rooms for them. Something has gone very wrong for this resorts booking process and after further 45 mins of confusion with our room we were told we were to be ‘upgraded’ and moved to the St Josef wing of the resort, I have never been so disappointed with a hotel room ever. See photos, if this was an ‘upgrade’ I would have hated to see our original room. The shower was basically a tap with a hose attached, the bath and toilet were so badly stained the bath was just unusable. The sink ceramic was chipped and filled and there was an unsealed hole under the bath full of debris. I honestly think they ran out of rooms and put us in the staff quarters. We spoke to the housekeeper and she did not even know were our room was! I just find it strange that they can pay €30 million for a new beautiful Spa complex and they can’t replace bathrooms like this. We are still at the hotel, only 1 day to go, we have complained but hotel are not interested, they have our money and are almost aggressive argumentative when you tell them you don’t want there ‘upgrade’ just the original room we booked. Beware of booking one room and being offered and unwanted upgrade?

Excellent stay, no complaints, all was good, Spa,pool, meals exceptional. Both myself and partner enjoyed the week immensely. Staff were very helpful and kind. I did have a ski injury, broken shoulder, but partner and staff were brilliant.