Hotel Höhlenstein

It may have once been a 4-star hotel, but that's long gone. The entire building is showing its age, and clearly nothing is being done to stop the deterioration. Everything looks worn and a bit shabby; even the upholstery on the restaurant chairs is saggy. Furthermore, the entire building has a musty and very unpleasant smell. The ski boot heater has been cold all week. The poorly presented breakfast consists of the cheapest ingredients, there's nothing fresh on the buffet (even the fruit salad comes from the freezer), and the cheese is already bulging on its plate by 9:00 a.m. A nuisance in the wellness area: Many guests wear swimwear, even though the website advertises a textile-free environment. Even after our request, the staff did nothing to change this. Speaking of staff: the receptionist and one waitress (who unfortunately was only there one morning) are friendly and approachable. The other employees are unfriendly, cold, and dismissive. This may be due to the language barrier, as the hotel language is Czech. But a "good day" should still be possible. But it wasn't. We stayed in the apartment, which was spacious and functionally furnished. The location is a positive: a 10-minute ski bus ride to the glacier. Our conclusion after one week: It was okay, but we wouldn't book the hotel again.