Hotels in Flic En Flac, Mauritius

I booked room for 2 adults and 1 kid 10 years old and right from day 1 hotel staff said kid can not stay in superior room.i was given room saying I will be told if any extra payment is required but no one told anything untill chkout when I was asked to pay MUR 3000 extra for kid stay while I did not ask for extra bed or brkfast for kid bcoz as per booking voucher same was not applicable.when I refused to make extra payment I was threatened of police action as if I am a thief.this is not the way customer should b treated.also seems there was communication gap on part of trip.com to pass on booking requirements.

With a stay at Cocoon Paradise in Flic-en-Flac, you'll be near the beach, within a 5-minute drive of Flic-en-Flac Beach and Cascavelle Shopping Mall. This hotel is 14.1 mi (22.6 km) from Christian Decotter Cruise Terminal and 2.3 mi (3.8 km) from Wolmar Beach.Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless internet access, a communal living room, and tour/ticket assistance.Continental breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.Featured amenities include a 24-hour front desk, laundry facilities, and microwave in a common area. Free self parking is available onsite.Make yourself at home in one of the 6 air-conditioned rooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Conveniences include separate sitting areas and coffee/tea makers, and housekeeping is provided daily.

my wife, my four year old son and I received from one of your receptionists, Teesha, during our recent stay at your hotel. Unfortunately, our interactions with her left us feeling uncomfortable and unwelcome. From the moment we checked in, Teesha exhibited a dismissive attitude. She rushed through the registration process and responded to my wife's inquiries with phrases like, ”If you let me finish, I will tell you,” which felt unprofessional and unkind. On another occasion, when I asked for a bottle opener for two glass Coke bottles I had brought in from a corner shop, Teesha sighed and called a bartender without informing me of what she was doing. A simple explanation would have made the experience much more pleasant. Additionally, when I inquired about a karaoke session during dinner, her reaction was one of confusion. While she eventually provided the start time, I had to ask for the end time, which seemed unnecessary. A more proactive approach in providing information would have been appreciated. Each time we entered or left the hotel, Teesha’s demeanor was unwelcoming; she often appeared indifferent and did not smile. After we made an initial complaint to another receptionist, we felt that it was misconstrued and became a topic among the staff, which only made our experience more uncomfortable. While we appreciate the extra attention we received afterward, it felt forced and insincere. While we had high expectations based on your 4-star rating, unfortunately, our experience fell short in several areas. During a visit to the reception to inquire about Casela Zoo, I felt like an inconvenience. I asked what time the zoo opens, how far it is, the recommended time to leave, ticket prices, and how long it takes to explore the park. Teesha’s responses were short and lacked the detail I was hoping for, leaving me feeling unwelcome. Additionally, I encountered issues with the iron. While I understand there’s a 30-minute borrowing policy, it seemed excessive that staff were calling my room within 15-20 minutes and knocking on the door. This felt intrusive and made me question whether I was being treated fairly. Furthermore, the room telephone was not functional during my stay, and despite mentioning it several times, the issue remained unresolved. I also faced repeated problems with my room key card; it failed to work four times, despite my efforts to keep it away from mobile devices as instructed. The hotel itself felt outdated and in need of refurbishment. I noticed a lack of variety in the buffet options, and the presence of stray cats and birds scavenging for food was both concerning and unappetizing. Lastly, I observed that the luggage staff seemed to prioritize Mauritian and French guests, making our experience feel less valued. I wanted to take a moment to commend one of your staff members, Luqmaan, for his exceptional service during our recent stay. From the moment we arrived, he made a significant positive impact on our experience. Lu

Amazing experience by all staff and its located in an amazing place. The view from the hotel is spectacular. We enjoyed the customer service especially by the receptionist who provided me with first aid after an injury I had while trekking somewhere else. Much appreciated. The food definitely needs some improved we found the food to be a lil bland and a bit overpriced for the quality of the food.

This is a hotel where you can meet Chinese tourists, but there are very few Chinese people. First of all, the junior suite has a double bed and a double sofa bed, which can accommodate a family of four, but another child under 16 years old has to pay an additional 80 euros per day without an extra bed, including breakfast. The guy at the front desk of the hotel was very enthusiastic and courteous, and the other service staff were also very enthusiastic. Breakfast is very bad for Chinese people. It is not suitable for Chinese people than Intercontinental. Dinner is just okay and relatively rich. However, I only had dinner once in the hotel. The hotel has all the facilities that a resort should have. There are many swimming pools, but there is no exclusive swimming pool for children. The hotel beach has very white sand, which is obviously much better than the hotel beaches in the north.

The hotel environment is very good. The reservation on Ctrip includes breakfast and dinner, and the hotel stay has a consumption of 100 US dollars, which is very cost-effective. There are four restaurants in the hotel. I personally recommend the Asian restaurant (Pictures 2 and 3 are Indian restaurants), fried noodles, pizza, fish and rice, all of which are delicious. However, the most popular place to eat is the buffet restaurant. Although it is not delicious, there are many choices, mainly fruits. The waiter at the seafood restaurant was very unfriendly. Because I didn't speak English well when I ordered, I was laughed at by the black waiter, which was very rude. The hotel can pay attention to this.

This time I stayed at the two hotels of Lishi Mona and Lishi Mei'an. The style is still quite different. The sand of Mona is yellowish and very slightly. The sand on the Mei'an is slightly whiter and thinner. Be careful. The walk is still acceptable; the rooms are larger and more modern; the sea view is better for Mount Mona. Sitting in the seaside is very eye-catching. After a day, the hotel is too lazy to move. If you are chasing dolphins, it is also near the Mount Mona. The pool and meals are not as good as the US shore.

An exceptional stay at the resort, with 5 star treatment by all of the hotel staff. All of the staff that we came into contact with went out of their way to provide true Mauritian hospitality at its best! A highly recommended resort for couples and families. The rooms were well-maintained with a clear sea view and a view of the plunge pool. The quality of food, upkeep of the restaurants and all public spaces were immaculate! Many exciting water activities that were complementary with our stay as well as various themes provided at dinner time to keep guests entertained. Kevin and his team will be sure that you leave with the biggest smile on your face after each meal! Well done team!

This time I came to Mauritius to stay in two hotels, this one feels more cost-effective. The room is larger and the service is better than the strict selection. You can scan WeChat and Chinese service. It will introduce the free and paid activities of the hotel in detail. It is very rich. The hotel also has a golf course and a castle restaurant, which can be visited by a battery car at the front desk. I gave a lady a hat and two bowls of instant noodles in each room. The disadvantage is that there are not many varieties of breakfast and the taste is not good enough, which is incomparable with the strict selection. The Italian restaurant at dinner was ok, the beach bar was lively and there were band performances, but nothing delicious except fruit.

Check in was hectic. There were so many guests checking in and waiting in such a small space. We checked in at 3 pm but the room wasn’t ready until 3.45 pm. We got to the room and found out that they upgraded us (without telling us). The upgraded room was a big suite which was very nice but it was on the ground floor. We booked a junior suite balcony which is upstairs (we prefer upstairs as more privacy and better view) we had to ask to move to the type of room that we actually booked for! (What a waste of time for everyone) the room was very beautiful and comfortable and we LOVED the balcony. We love le Morne beach the water is so clear with different shades of blue but here we find the beach to be a bit too wide so you are a bit far from the sea (we stayed at another hotel in Le morne and we found there we were closer to the see with better view of Le Morne) Plenty of available sun beds. We didn’t like the pools so didn’t go in. Breakfast was disappointing compared to the price we pay. Service was not bad but not great. Overall, it was an ok stay.