Heritage the Villas

Heritage was simply amazing. We visited for 4 days with our 2 young children, aged 6 and 2 in The Villas. The staff were very attentive and we were well looked after. Our villa was beautiful and felt very private. The kids loved our daily buggy rides and there was so much to explore within the Heritage grounds which are outstanding. We made some trips to local attractions thanks to the Heritage’s taxi service including the Crocodile park to see the tortoises which is great for kids and our friendly driver took us through his home village en route. Highly recommend for young families looking for child friendly accommodation.

The villa was absolutely amazing! It has everything you could need and is very luxurious. Using the golf buggy to get around the resort was great fun. Breakfast (included) in the C Beach Club was the best I have ever had. We had a fantastic stay and I could not fault it. Staff were excellent and could not do enough to help with whatever we needed. Best holiday ever!

Terrible place. Staff doesn’t care: They tell u to sleep on the floor or leave. Do not stay here with kids . That’s us sleeping on the floor coz our Acs don’t work in a 4 bedroom villa. We dealt with a lady called Melanie at the front desk and she had an attitude of leave coz your reviews are meaningless

Fantastic experience and service. The rooms were spotless and staffs are super friendly and helpful. Special thanks to Mr Dhanraj for making our stay memorable. Highly recommend the villa 276 for your next travel adventure! See you all soon.

We had a fantastic stay at The Villas. We were checked into a modern 4 bedroom villa tucked away in the grounds. We had a mountain view in the front, and palm trees and hills in back garden. We hired a golf buggy which was fun, and definitely needed, to drive back and forward to the hotel, restaurants and beaches. The Villa had everything we needed as a family. It was super clean, modern and tastefully decorated. Outside, the deck and pool area was fantastic and a great space to hang out, bbq, eat and for the kids to play. We ate in the C Beach Club for breakfast most days, and used all the facilities and restaurants at the hotels during our stay. Food and hospitality was very good. All the staff were wonderful and really helpful during our stay, especially Pritesh, Melanie, Dodo and Ali in the sports club. The huge grounds of the resort were perfectly maintained and looked after. It was a pleasure to stay there and I would definitely recommend it for other families.

Our review is kind of split into two parts. To start with, our overall rating is for the resort as a whole, which was very good. Having access to the 2 different hotels, along with free kids club and golf made this an absolute winner. We went to both resorts, and would say Telfair was our preferred due to style and amenities, but it was nice to have the beach and restaurant options of both , Yes there were a couple of minor issues - staff were not entirely clued up on a Gourmet Bliss (All Inclusive) package, and seemed to sometimes try to charge for things that were included, and the wine selection is not really that great on the GB package, but it did at least include Champagne - but overall it was a great experience and resort. Our review The Villas is a bit of a different. Our accommodation itself was fantastic (we stayed in a 3 bed villa, which was great with loads of space, outside area with a pool and view of the golf course). However, what we were NOT aware of, nor is it made clear at the time of booking, is that The Villas are not actually owned by the hotel resort. They are instead privately owned, but managed by the resort on behalf of the owners (like an Airbnb). Therefore there are some key differences, which are drawbacks others should be aware of: 1. If you go for the GB package, there is no mini bar included and they do not restock your fridge daily (including replacement water) like they do if you were staying in the hotel. Fortunately, after we complained about this they agreed to supply water bottles and snacks daily, but this was an exception. Otherwise you have to pay for additional water to be supplied (which is quite costly) or smuggle it from one of the food venues. I met other people staying at the villas and they too were upset by this glaring omission 2. When checking in you are asked to sign a form agreeing to pay for any damaged items, then served with a document outlining the cost of each and every item in the villa. This is quite ridiculous, and really takes the shin of staying. I’m not planning to cause intentional damage, but there is of course natural wastage (the potential dropped glass for example) anywhere you stay, and having this hanging over you throughout the stay is very off putting. Furthermore, at the end of the stay there is then an ‘inspection’ conducted to check you have not broken anything - again, very over the top. Likewise with the buggy which is included with the villa, there is a full inspection conducted at the start which is more thorough than a car rental. I get that both the above is because they are managing the villas, but had we known this from the start we wouldn’t have booked and instead stayed at one of the hotels, which is exactly what we plan to do next time if we come back.