Guest User
May 18, 2024
My wife and I recently had the pleasure of staying at the La Maison D'Été Hotel in Mauritius, and I must say, it was an exceptional experience. From the moment we arrived, the cozy and welcoming atmosphere of the hotel made us feel right at home. The entire staff, from the front desk to the gardeners, greeted us with genuine, warm smiles that gave us the feeling of being part of a family. During our stay, I had a minor incident where I hurt myself, but the care and attention the staff showed me was truly remarkable. They ensured I received the necessary medical attention and followed up with me regularly, making me feel valued and important to them. I want to give special recognition to a few members of the staff who made our experience truly special. Yasir, a true professional and gentleman, was a pleasure to deal with. Marie, whom I see as a future successful facility manager, delivered exceptional customer service to us and all the guests around us in the most seamless and timely manner. Raj, the "Picasso of the house," Fugain, Elstila, and Dinash, with their amazing natural smiles that made us feel served with love, all contributed to creating an unforgettable stay. I must also mention Miss. Juliana, the staff member who provided me with an extraordinary and professional welcoming massage, which is an experience I look forward to repeating on my next visit. in other words, every staff member from the CEO to the gardener meets you with an amazing smile and is ready to provide you with the best service possible. Typically, I avoid revisiting the same place twice. Still, the level of service and attention we received at La Maison D'Été Hotel has convinced me to plan a return visit during a better season. This hotel has truly set a new standard for us, and we cannot wait to experience their hospitality again. Despite the amazing food experience provided by the hotel's talented chefs, who delighted us with a remarkable variety of flavorful and high-quality dishes, one area that could be improved is the booking and pricing structure. While I chose the "FULL BOARD" option, the additional charges that were not included in the original price were nearly 400 euros for my week-long stay. This increase in costs I don't mind if It was planned for earlier. To enhance the guest experience, it would be beneficial for the hotel to consider including more of these supplementary charges, such as taxes, service fees, and any other mandatory costs, within the base room rate. This would provide a more transparent and all-inclusive pricing structure, allowing visitors to better plan and budget for their stay. By addressing this aspect of the hotel's offerings, La Maison D'Été could further solidify its position as a premier destination, ensuring that the exceptional culinary experience is matched by a seamless and straightforward booking and payment process. This small adjustment has the potential to elevate the overall value proposition for guests, contrib