Hilton Grand Vacations Club Maui Bay Villas

We visit Maui every Thanksgiving and decided to try this resort. We were excited that it was new hotel. That said, front desk staff (Marianne) poorly trained and very unhelpful. We chased cockroaches out of our room all week. Pool bar food was absolutely terrible. At least we got a good deal.

We are HGV owners and this was one of our options for a time share. At first glance, this resort did not look as appealing as the ones we had used in Oahu or the Big Island. Once there, however, we quickly realized it was just the right balance of space and facilities. The pools were great, many in number, varied in depth and some for adults only. We never had an issue with over crowdedness, which we found was the case on the other two islands. The suites were spacious and comfortable. Well-kept public spaces and lobby areas. The staff were helpful and fixed the one omitted request quickly. We had a 2 bedroom suite with full kitchen. It was great for 4 people, 6 would have been stretching it as there were only dishes and flatware service for 4. The King bedroom had a huge bathroom. The 2 double bedroom had a smaller bathroom but serviceable. Too bad we put one person on the King side and 3 on the double side. They were opening another villa in a matter of days as we watched them clean up the construction zone. My only complaint would be that there was not enough parking. If we returned at the later hour, we had to look to find parking. This was before the new villa was opened. There is further development happening adjacent to the property, which I'm sure will have parking, but there was no new space added in the immediate. There was an elevator on one side and stairs on the other. I would have preferred the elevator closer to the lobby side as that's where most people parked. I had issues with stairs and the final day, we had to use the elevator because of luggage and had to go all the way around the villa to get to our car. The location of this resort is perfect as it is across the street from the beach but also accessible to the main highway quickly. Being further south would necessitate driving through some traffic. As we planned to cook several meals in the kitchen, we were happy to find a 24 hr Safeway about 10 mins south, which came in handy the first night we arrived. Costco, Walmart and Target would serve us the following week and they were only 20 mins away. An enjoyable stay. We will come again.