Hotel Spiti

Serivises is very poor behaviour of receptionist is very bad i just check in with my family in approx 11:30 pm but they are very rudely behavior and early morning we need the tead or milk for children but they are said to me our kitchen os start 8 am before 8am we are not providing

Imagine whatever beauty you can when seeing the pics and then see the absolute opposite of it in reality. 1. Location: if you go by Google maps it's location is not correct. Yes it's on the road but the maps show it to be somewhere inside the lanes. They didn't even put a flexi board big enough to notice. We called their phones multiple times and no one answered. Some calls got forwarded to ex employees. On other main numbers no one answered. Location is the worst. It's right at the main road labour chowk. Dirty and muddy. And it looks nothing like the pictures from the front. The lawn they show is nothing but a small garden that itself isn't anything special. 2. Room: it's quite small. Upholstery was not as per winter season. You can't sleep in cold cotton upholstery. Food was alright. As per usual indian average. They have paper coffee cup and 1-1 tea bag/sugar/milk each. Which was so embarrassing. Even local oyo rooms give ceramic coffee mugs and at least 2 coffee and tea bags. Kettle was broken and dirty. Washroom was dirty. No toilet paper. No toothbrush/toothpaste. I'm sure you will say you could have asked. But I did not pay a higher amount than what this hotel deserved to be their teacher. 3. Service: all the bell boys and service people expected tips at every step. Food comes from a restaurant next to the hotel. Maybe that too is a third party collaboration. I guess Mathura isn't a big cool place for tourists. That's why the standards are so low that even such a hotel got stars more than 1. Absolutely pathetic.

Hotel is good in terms of location and room service however, breakfast is not good and tasty hence it can be avoided

Hotel Spiti Is One Of The Best Hotel In Mathura , They Have Very Neat And Clean Room Also Their Staff Is Very Friendly And Coperative. Food - Food quality is awesome (super tasty) and hygienic Finally Its a very premium hotel.

Break fast should have had more options. And speed of serving the break fast could have been much faster

Though a small hotel with limited rooms they are excellent and well maintained. All the facilities available were good. There is a inhouse restaurant which offers good food. The starters were exceptional. The staff were very hospitable. Would recommend to friends.