The Byke Heritage Resort - Matheran

Review for Bike Heritage Resort, Matheran (Stay: 25th–27th October) We recently stayed at Bike Heritage, Matheran from 25th to 27th October. The location is peaceful but quite far from the main market. The resort needs to improve its room maintenance — our room was not properly cleaned, and we even found broken glass pieces which unfortunately injured my wife. The bathroom had leakages, and the intercom was not working. For any service request, guests need to contact the manager via WhatsApp, as the reception phone is often unattended. The food experience was good — we enjoyed the Gujarati Thali during lunch. However, the resort should consider serving breakfast and dinner inside the restaurant during rainy weather instead of in the open area. Also, please note that transportation in Matheran is limited — there are only around 20 e-autos available, and you might have to wait nearly an hour in line to reach Dasturi Naka. Overall, the resort has potential, but it definitely needs improvement in cleanliness, maintenance, and guest convenience.

We visited Matheran after a long time and were really hoping to stay at a nice place. Byke is located just a little away from main market and is a spacious well maintained property. check in was smooth . Rooms are well maintained. The food was the highlight as we had requested for Jain food. The manager of restaurant was attentive and prompt. Sorry missed asking his name. Activities are complimentary and are good fun. Gauri sang some beautiful songs specially old ones and kept the audience engaged. DJ night was just what we needed to unwind. Reaching the hotel still remains a challenge but once you reach there it is just relaxation and fun.

The Biker Heritage in Matheran Matheran is cool "Resort" with all amenities like climbing rope, swimming. In Evenings, there s live music where people enjoy Dinner with Music Food is obviously delicious, one of Best ones for MAHARASHTRA TOURISM. To go to Matheran from Bandra, firstly you can go to DN NAGAR In faster means and catch METRO to GHATKOPAR From GHATKOPAR take a train yo NERAL, from NERAL you need to book their specialised cabs and from there TOY TRAIN will take you to MATHERAN

Had visited this hotel during Holi from 14-16th march 2025. Everything was good..but we face issue with the payment during the stay.. bymistake excess amt was been paid by my friend and we realised it when we did the calculations aftr checkout and immediately called the hotel. Today they said they can't reverse the excess amt.. giving some auditing crap. Did not expect this kind of service from the hotel

The Byke heritage is supposedly the oldest resort/building in Matheran . In my honest opinion the term "Heritage" is used here to sugar coat/ make up for what is a mediocre and ill-maintained resort. I have stayed here long back( 10 years or so ago) and it was at its prime then...but sadly everything is still the same ..in other words deteriorated with time. In order to avoid being biased, I will divide the review into pros and cons...to give a fair assessment. Cons- The resort is old and maintenance/ upgrade is minimal or non existent. Rooms are very different in shapes, sizes and location. Some are modern , some are small , some are airy and some are dingy. Some with balcony and some without. And there are permutations and combinations of above. But the only constant is lack of attention and maintenance. in our stay we had to change 3 rooms and we still were dissatisfied. The first room had leakage and wall plaster falling off. The 2nd room was dingy and felt claustrophobic and smelt like mold . The 3rd which was given to us after a serious argument with the management was acceptable but was a duplex cottage i.e one cottage with one bed below with one attic type room in the same room . So we basically had 4 adults and 4 kids sharing the same space. I must mention that the management and staff there are LEAST bothered about the guests . The housekeeping and bell boys are much better and should be recognised for atleast their acceptance of the fact that there are some shortcomings and they genuinely try to help. The checkin experience was average and no information given ( no location of room, amenities, food timings.). nothing! They asked us for id and payment . Mind you we have made advance payment at booking and they wanted the entire balance amount even before check in . I can understand why... because they know once the guest sees the room...they will realise they are being short-changed. We reached the resort at 2pm and despite being almost empty we got a room by 5.30pm... due to the struggles mentioned above. The rooms as mentioned are extremely dated and maintained. There is no element of design or thought given...it seems like a 8 year old was given a project to put a room together. Beds , walls, bathroom, decor ...all are disparate. Its just patched together. Our bathrooms had a glass partition for an area which didn't have any use..but the shower didn't even have a curtain. The toiletries were average. The beds / sheets were definitely not cleaned daily. The pillows ...bad and saggy. There were 2 airconditioners but one didn't have a remote and on asking..they said..its not there. The resort is vast and huge and lot of greenery but ZERO direction on where the rooms are. There are many more anomalies but I will sum it up by saying..keep your expectations low..very low. Pros - The pros are few but I would also go into the details because credit should be given where due. The single biggest highlight of the resort is the FOOD... The p

We went as a couple. Our stay was for 3 nights...May be matheran is loosing its earthy charm that it had 15 years back. The crowded spots,the E rickshaw, the tiled pathways..were a turn off... But change will happen and we may be a generation behind not getting used to the convenience.. We preferred walking & old means of transportation. The hotel was descent ,a huge property. The room upkeep was ok..The bathroom was not so well planned..and we're a turn off. But the positive side was the food..especially the thali for lunch. The DJ music with DJ Sameer was awesome. The live singing by Gauri.. The mocktails.. Overall stay was good. But that's all we can expect from Matheran where the upkeep is difficult. The major pills point is no vehicles... But hey please maintain the serenity.