Guest User
February 27, 2023
Only upon arrival do we discover that the renovation has not yet been completed in the room (the bathroom door must remain wide open, there are exposed pipes and electrical cables, there is a small window that lets in the light of the street lamp at night and the sun during the day ). Plus the room is freezing and damp. The girl at the reception kindly tries to help us with the fan coil settings, but with poor results. First night in the cold. The next day they put some cardboard on the window, but the light still comes through. We point out again that the room is not heated enough, that perhaps it is very large and the system has never been tested, but another employee replies that in his opinion it is not possible, it is all centralized... Second night in the cold . We ask for another blanket, but it's not enough. After the third night in the cold at check out we explain the situation to the owner, who attacks us by saying that "our bodies are too sensitive". He adds that we were lucky to pay 180 euros a night for a 250 euro room, because it wasn't finished. It's a shame that when we booked no one had mentioned this situation. It doesn't seem correct to me. In the end they gave us an hour of the spa for a total of 60 euros. Nothing to say about cleanliness and breakfast.
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