Sandra T
March 25, 2024
Reservation management disaster, you call in February to make a reservation and from minute 1, the person who assists you gives you the feeling of wanting to hang up the phone, tells you to send an email and that they will respond in 24h/48h, after sending them two emails, they answer you within 10 days. Now I have been waiting for a response for 1 week again because for health reasons, I will not be able to go on April 6 and I need to change the reservation for June 8 and they still have not answered me, it seems to me an incredible lack of respect, if it were not because it is a birthday gift and friends have paid for the bonus of 1 day half board and 1 spa circuit €326 I wouldn't go, with this disastrous attention, you won't want to go...
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