Seaside Grand Hotel Residencia - Gran Lujo

Our first visit to the Grand and was most enjoyable. Excellent service from all staff, restaurants ,reception, poolside and housekeepers,,,,all very professional and attentive. Rooms are comfortable and classic in style. During our stay the vast majority of guests were a mature age group, even elderly in many cases with mostly German and British guests and a smattering of other nationalities. Breakfast was good and dinner top quality, dinner courses were small but tasty and well presented. Twice a week a buffet barbeque is available for dinner which we preferred as there were more options to try and delicious desserts a plenty! We particularly liked the tranquil peaceful vibe around the place helped by a no mobile phone policy in the main restaurant, pool area etc which was mostly observed and respected by vast majority of guests apart from the odd entitled pompous individuals who felt the rules didn't apply to them and they could do whatever they wanted. We did witness on a few occasions rude and entitled behaviour from several guests toward the service staff at the hotel, many guests that stay here are clearly well heeled and wealthy but act with a lack of respect and some showed little courtesy toward the people that were trying so hard to look after them,I found quite a few guests to be aloof and delusions of grandeur sprang to mind. Overall a great choice for luxury stay in Gran Canaria, highly recommended.

Wonderful hotel which exceeds expectations. Excellent facilities,food,staff and a thoroughly delightful place to stay. You’d struggle to talk to a guest who hasn’t stayed at the hotel before. Our 3rd visit and we look forward to our 4th!

Great place to relax but you need to be up early to bag your preferred lounger. We went half-board which was worth it. Stayed in room 127 which was on the ground floor. May go for a terraced one next time. Wine was typically 40 to 60 euros a bottle but it went up to 850 euros. For lunch we went for a "generous" glass of Vina Sol at 10 euros although I think if you need to consider what you are spending it may not be the place to come - we soon got over that :-) Not a place to bring children but if you are retired and comfortably off a fantastic place to chill out. Service was faultless.

The Grand Hotel Residencia, part of the Seaside Collection, is the most civilised, serene and comfortable place to stay on Gran Canaria. Being able to have a high chance of 20+ degrees Celsius only 4 hours flight from Heathrow in December is a powerful draw, but knowing that you will receive exceptional service from a team most of whom have worked at the Grand Hotel for very many years, is what makes the difference. Add to that two heated pools, excellent food, quiet atmosphere and great location - very near to the sea in Meloneras (the best part of Maspalomas), it’s unsurprising we’ve stayed a number of times. If you want to be left in peace to relax, this is hard to beat anywhere and can’t be beaten on this warm and friendly island.

Spent two wonderful weeks at this hotel as a return guest. The hotel is exceptional, service levels are very high, food away delicious each night and the pool lovely. I did aqua aerobics one day in the spa pool which was enjoyable but I mostly did nothing but relax.

Perhaps the finest hotel I have ever stayed at. We stayed for 1 week at the end of May. Two families for a total of 11 people -- American and German. What was so extraordinary was the food and the service. We ate at least two meals per day at the hotel and it was so amazing...breakfast was buffet style and dinner was served a la carte. Truly exceptional food. Even better than the food was the overall service. Whether behind the desk, organizing activities, surprising the newly married couple when they returned to their room, calibrating the serving sizes at dinner for the family member with an insatiable appetite, on and on. Even the breakfast-to-go they prepared for me for my flight at 6 AM departure. We have been to many of the world's leading hotels and this was surely among the best.

A beautiful Colonial style hotel. Exceptionally clean with staff who really look after you. Really good choice of food in both the restaurant and pool side, and really tasty!!! Their barbecues are second to none, so many choices of meats, fish, salads and cheeses ... the list goes on. Ideally located to upmarket shops - just to have a break from sunbathing. It was so easy to relax and just enjoy. We loved it!!!!

A first class hotel nearly as many staff as guests .excellent breakfast and evening meals ,pool bar great for lunch. All in all brilliant.

Lived up to its 5 stars rating on Tripadvisor. Fantastic team here provided excellent service . Seem very well trained in meeting customer needs. Front desk reception have great restaurant recommendations and they are all of the highest quality. The food in the hotel is also very good - breakfast is a superb buffet. The twice weekly barbecue is outstanding- beautifully presented food . Only disappointment is the ludicrous land grab by certain individuals who reserve their poolside beds at sunrise.