Somerset Maslak Istanbul Reviews
Somerset Maslak Istanbul
Maslak, Maslak 1453 Maslak Distict, Taşyoncası Sok. No: 1 C15, Istanbul, TürkiyeView Hotel Details
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Somerset Maslak Istanbul Guest Reviews
4.2/5
Very Good
51 review
Verified reviewsLocation4.1
Amenities4.3
Service4.3
Cleanliness4.3
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All Reviews(51)
Positive reviews(43)
Reviews with photos/video(1)
Awesome stay(8)
Great service(5)
Negative reviews(8)
Kwalee
Deluxe Studio 1 Queen bed
Stayed in Apr 2024
Business travelers
1 review
Very Good
Posted on Apr 29, 2024
The hotel was really nice and cozy, felt right at home, the staff were super helpful.
Response from Property: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Guest Relations Supervisor
Orazio
Deluxe Studio 1 Queen bed
Stayed in Mar 2024
Business travelers
5 review
Posted on Apr 14, 2024
Hotel was ok, position is difficult, big room near supermarket
Response from Property: Dear Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We hope to have the opportunity to serve you again on your next visit. Kind Regards, Sebnem Tanritani Guest Relations Supervisor
han
Executive One Bedroom 1 Queen bed
Stayed in Jan 2024
Couples
16 review
Outstanding
Posted on Jan 27, 2024
Everything was great. Clean room. Nice and friendly staff.
Response from Property: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Guest Relations Supervisor
Guest User
Deluxe Studio
Stayed in Nov 2021
Business travelers
1 review
Great
Posted on Nov 24, 2021
Picked this hotel for being close to the consulate. The 1453 area was really cool. Too expensive but cool. You have to take the taxi. Hotel was great. You even get a large fridge.
Response from Property: Dear Guest,Thank you for your feedback and for taking the time to tell us about your positive experience.I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience! Regards and best wishes,Berk UlgezFront Office Manager
Guest User
Deluxe Studio
Stayed in Oct 2021
Other
1 review
Very Good
Posted on Oct 13, 2021
Housekeeping tavrı ve çalışma stilleri kötü ve yetersiz idi.
Response from Property: Dear Guest, Thank you so much for your review regarding your recent stay with us. I was very concerned to learn of the disappointing service you received from our staff and first and foremost please accept my sincere apologies for the disappointment caused as a result of this.Our team works hard to make sure our guests are comfortable and receive our best service. We appreciate you bringing this matter to our attention and will take action including the retraining of our team to avoid such issues recurring. I hope we may have another opportunity to exceed your expectations in the future.Kindest Regards,Berk UlgezFront Office Manager
Guest User
Deluxe Studio 1 Queen bed
Stayed in Oct 2023
Family
1 review
Outstanding
Posted on Oct 29, 2023
Me and my family chose this hotel for the first time because it was close to our hospital for treatment. But we're glad we chose. All the receptionists, all the staff at the door, the cleaning team, in short, the entire hotel staff are incredibly friendly, helpful and professional. An excellent hotel with everything. You feel like at home. I recommend you choose with your eyes closed.
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Response from Property: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Guest Relations Supervisor
gizem
Deluxe Studio 1 Queen bed
Stayed in Mar 2024
Family
3 review
Outstanding
Posted on Mar 24, 2024
We stayed for 1 night - 2 days. We were very pleased with everything. We will choose the same place again on our next trip.
Original TextTranslated by Google
Response from Property: Dear Guest,
Thank you very much for taking the time to share your opinions with us and for choosing Somerset Maslak Istanbul.
We are very pleased that your stay was good.
We are grateful that you deemed us worthy of your nice comments.
We hope we will have the opportunity to serve you again on your next visit.
Regards,
Goddess of Sebnem
Guest Relations Chief
Guest User
Deluxe Studio 1 Queen bed
Stayed in Feb 2024
Solo travelers
1 review
Outstanding
Posted on Mar 8, 2024
The location is very good, the reception is very good
Original TextTranslated by Google
Response from Property: Dear Valued Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit. Kind Regards, Sebnem Tanritani Guest Relations Supervisor
T Atasoy
Deluxe Studio 1 Queen bed
Stayed in Mar 2024
Solo travelers
1 review
Very Good
Posted on Apr 2, 2024
Large and clean rooms, friendly staff.
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Guest User
Deluxe Studio 1 Queen bed
Stayed in Sep 2022
Friends
18 review
Great
Posted on Sep 19, 2022
The hotel is very close to the shopping center! Turkish taxi drivers ask indiscriminately, from shopping malls to hotels at most no more than 60 lire, taxi drivers will charge 150-200 minimum if they don’t play the meter One point is that we bought the fruit we like to eat
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us. We hope to have the opportunity to serve you again on your next visit. Kind Regards, Sebnem Tanritani Guest Relations Supervisor
Guest User
Deluxe Studio
Stayed in Apr 2022
Solo travelers
6 review
Outstanding
Posted on May 14, 2022
The hotel rooms are spacious and the staff are professional. feeling good.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your visit to Somerset Maslak Istanbul, it was a great pleasure having you here with us.We are happier than ever to have received your review and it is a pleasure to be among your precious thoughts to us all. We are looking forward to your next visit.Kind Regards,Sebnem TanritaniGuest Relations Supervisor
Guest User
Deluxe Studio
Stayed in Nov 2021
Friends
3 review
Outstanding
Posted on Nov 25, 2021
🍃Environment: very good very clean
🚗 Transportation: There is a subway 🚇 station
🧹Hygiene: Clean anytime
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Response from Property: Dear Guest,Thank you for your feedback and for taking the time to tell us about your positive experience.I was delighted to learn that you enjoyed your stay. We look forward to making your next stay another amazing Somerset experience! Regards and best wishes,Berk UlgezFront Office Manager
Meixuan
Executive Two Bedroom Non Smoking
Stayed in Apr 2023
Business travelers
43 review
Outstanding
Posted on Apr 9, 2023
Overall great!
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you so much for taking time to share you feedback with us and for choosing Somerset Maslak Istanbul for your city escape.I was delighted to learn that you enjoyed your stay. We hope to have the opportunity to serve you again on your next visit. Sincerely,Sebnem TanritaniGuest Relations Supervisor
Guest User
Deluxe Studio
Stayed in Nov 2021
Business travelers
3 review
Posted on Jan 8, 2022
Requests are not accepted, unless you are arab
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to rate your experience with us. I am very sorry that your experience was not reflective of the usually high standards of service and guest satisfaction in our hotel. Our goal is to ensure all our guests are delighted by their stay in our hotel and I am very concerned that we fell short of your expectations on this occasion. I would like to invite you to contact me directly at berk.ulgez@the-ascott.com to share your experience in detail since all guest feedback is extremely important for us in our effort to continiously improve our levels of service and facilities. I hope that we will be able to welcome you back again at Somerset Maslak Istanbul. Kindest Regards,Berk Ulgez
ANITA
Deluxe Studio
Stayed in Aug 2021
Couples
1 review
Outstanding
Posted on Sep 3, 2021
It was very clean and they were very helpful, thank you.
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