Courtyard Hagerstown

The pool was out of service which is something we were looking forward to using. They made arrangements with an adjacent facility though so it worked out.

I booked this hotel with 2 rooms for me and my kids. Main reason i booked this hotel was for the pool and the hot tub! After checking in and going to our rooms we went down to look at the pool and hot tub so we knew where to go when we got back from our outting, only to see a note saying it was down for daily maintenance. Ok, great we go to leave but went to ask the front desk how long it would be down only to overhear the employee that's checking in another guest tell them the pool and hot tub are not working but could walk across to the other hotel and use their pool! Like seriously?! Why wasn't i told this by the one that checked us in? Why wasn't this on their website?? The other hotel didn't have a hot tub and definitely did not like having to walk across in our bathing suits and towels when it was not warm out at all! Had i of known it wasn't working I wouldn't have spent my money there!! So a night that should've been fun and relaxing with my kids that was supposed to include lots of swimming for them that was in our plan for the weekend was completely ruined!! Will never stay at this hotel again!! Definitely did not enjoy hearing crying kids when it should've been laughter!!!

Kami the hotel representative greeted us with a friendly smile & quick check in. She gave us a welcome guest bag with 2 bottles of water &. Snack. We chose a bulb from a basket which earned us extra bonvoy points. Our room was clean & comfortable. Best hotel! Highly recommend.

The room as well as the bathroom was updated and clean. The bed was comfortable. The pillows could've been better.