Sheraton Westport Chalet Hotel St. Louis

Chaos frontdesk services. Broken hair dryer, requested but no replacement at all.

I was here with friends last month and it is an acceptable Sheraton in its facilities. It excels in location, free parking, service and hospitality. It would gladly stay here again and it is a great value as rates can frequently be very competitive.

My mother taught me that when I don't have anything good to say, don't say anything at all ;) Time for a renovation!! there's very little to share as much of the accommodations were dated and in need of updating. The bathroom had mold, the ceilings were in need of paint, the carpet was dated and sticky. Bathroom caulk was sad. It's time for renovations !!

I stayed here and of course it's dated, what Sheraton Hotel anywhere isn't, but I enjoyed the balcony's in the rooms, the decent size outdoor swimming pool, the quasi-shopping center in which it's located and the free parking. At least you know what you get here from the outset.

I wouldn't willingly stay here again. It smells weird and feels dated. The fridge in the room smelled like something died in it and when we said something to management, they sent somebody in to 'fix' it. This means they sprayed something so strongly scented into the fridge it flavored the food we tried to put in it. We talked to management again and they sent someone up to replace the appliance. Turns out the plugged in cords were broken and not connected. Then the air conditioner went out. They sent someone up to replace the air conditioner. The phone in the room didn't work. The exhaust fan in the bathroom didn't work and the rest of the bathroom wasn't clean. The tv was old and the remote only worked if you stood in one place and pointed it at a specific spot. Apparently the people in the next room got theirs to work because they blasted it all night long. The bathroom was cramped and grungy. The carpet was dirty. The continental breakfast they put out is not free but they don't tell you that and it's pricey. The staff is super nice though. They have a free shuttle to the airport and they do put out free, fresh coffee in the morning. It's too bad, this could be a sweet little hotel. As is, it's just not worth the money.

I've stayed a lot of places for business meetings, but this would be a favorite. Complementary shuttle to and from the airport. Complementary Starbucks coffee available in the lobby every morning. The breakfast buffet does not change from day to day, but the price is very reasonable. The rooms are spacious, clean, and some updates. Wonderful facilities for recreation. Restaurant options very close by and an easy walk.