New Hotel of Marseille

I must say that this stay experience was extremely disappointing, far from meeting my expectations. The attitude of the reception staff was absolutely unacceptable, and the hygienic conditions of the room were appalling. As soon as I arrived, I noticed that the bed in the first room was covered in small hairs. Hoping to resolve the issue by changing rooms, I went to reception to express my displeasure. Unfortunately, even after being assigned a new room, the problem persisted: there were still hairs on the bed. When I contacted the front desk again, their response was unacceptable. The staff dared to say: "It's normal, hairs may fall out when changing the sheets." We no longer have any other rooms available, it is not possible to change them again, unless you change hotels yourself. » I attempted to resolve the issue and even requested a refund for the second night, but my request was denied. The service attitude was extremely rude, with no consideration for customers' feelings and needs. I am deeply dissatisfied and disappointed, and I strongly advise other travelers to exercise caution when choosing their accommodation, to avoid having such an unpleasant experience.

Not far from the port. The hygiene is OK. The food in the hotel is OK. There is a bus stop at the door.

I highly recommend going to the conference together. The teachers are so envious of me😂😂

Super good hotel, artistic atmosphere, good breakfast, dining on the terrace and enjoying the sunshine and beautiful scenery