Le Petit Nice - Passedat

We have stayed at many Relais & Chateaux hotels in our travels. We count on them to assure a high level of quality. We were shocked that this hotel earned that designation: it is not nearly at the same high standards that one expects from a hotel in the Relais & Chateaux group. You drive up a tiny, narrow street to reach the hotel, which is behind a prison-like barrier that is opened to permit you to enter (very odd). When you return from a walk, no staff member comes out to greet you; there is no lobby (let alone a gracious entry); you walk up cement stairs to your room in undecorated hallways. The very small room was so barren and devoid of any upholstered furniture, that one might describe it as spartan. It was the opposite of luxurious, gracious, charming, or attractive. In fact, it felt like a very expensive hostel. There was virtually no shelf or counter space for one's personal items in the room, barely any dresser drawer space, lights that were impossible to figure out, a terrace that was not private from the guest terraces on either side of ours (so one had to look at and listen to one's neighbors lying on their terraces), inattentive and disinterested staff, and below average breakfast service and food on the terrace. The ONLY thing that this hotel has going for it is the view of the sea from the terraces, which is gorgeous. But the hotel itself is a total disappointment - there have to be better quality hotels in Marseille which offer a view of the sea. We would never return, nor would we recommend this hotel to anyone.

Meh. So the restaurant is amazing, but the hotel is dated and not very competent. We stayed for 2 nights. The staff were very pleasant. Breakfasts were perfect -- not too little, not too much. Negronis on the patio in the sun looking out over the Med -- perfect. BUT. When we checked in they charged us for the room for two nights. When we checked out, they double charged us for the room (and the dinner at their excellent 3 star restaurant). We told them they had already charged us for the room, but they said that was wrong, We had to call them when the charges cleared to explain they had double charged us for the room. They agreed to refund the overcharge, but we did not receive an apology. Unacceptable, lousy customer service. Inexcusable. Why rip-off your customers and refuse to apologize when you do so? Not like they would have refunded us our 750 euros of overcharge had we not called them on it. Incompetent. Unacceptable.

The alley between main hotel & rooms was rancid with the garbage from the kitchen, it need pressure washing every morning, all guests pass by this, it was more than unpleasant, the kitchen waste needs to be "vacuum" packed, not oozing down the street. The pool area is insufficient, you can barely pass around it with only 6 sunbeds squashed at one end, & then bean bags in other small areas, not enough shade & pool salt water not very refreshing in the heat. Also wet used towels not cleared away as guests departed, we had to remove ourselves. For such an over priced hotel it was unacceptable, & the location was teaming with people desperate to get into the sea or sunbathing themselves on the rocks, car access tricky but nice guy to help in the parking area. Continental breakfast expensive, no coffee machine /kettle in rooms. Well groomed staff. Our terrace dirty on arrival but cleaned on request.

We had an amazing stay! The staff was professional and kind and so helpful. Top quality establishment!

Don't stay here Average hotel located in a really inconvenient place