Protels Crystal Beach Resort

Service Quality: Guests consistently praise the warm and attentive service provided by the staff, who are always ready to assist and create a welcoming atmosphere. Check-in processes are noted for their efficiency, contributing to a positive first impression.(based on 1 review)

The restaurant and food are adequate, but the quality and cleanliness of the premises could be greatly improved. Upon arrival, we were given a truly awful room: dim lights, a non-functioning water heater, and everything was very unwelcoming. After two nights, we finally got the two rooms we had booked. The situation improved, but the beds were missing slats and the air conditioning didn't work. We reported the problems and they were somehow resolved. I booked an excursion with the dive center, and in the morning they left me waiting at rereception. So I've lost the excursion, but they allowed me to go one day later. At this point, I asked to speak to the general manager. I reported all the problems I'd encountered since arriving. I must say, he's a wonderful person; he promised me I'd notice changes immediately, and he treated us to dinner at the a la carte restaurant. I must say that the situation is visibly improving. The restaurant is cleaner right away, we are looked after and satisfied on all request. The recreation team is fantastic as well the animation team. A special thank to Aurora. I wish good work to the general manager, he will bring the hotel to a very good level.

i really enjoyed my stay here. Amazing views from the rooms and the staff and entertainment team is lovely we recommend to everyone