Sofitel Hotels in Marrakech

We checked in in the morning, which we were very grateful to them for allowing us to do. Everyone was so kind and helpful even after we realized there was a problem with our reservation. They worked with us and never tried to charge us for the mistake even though they certainly could have (especially when it took a few days for our travel agent to fix it). The food was delicious, every single person was friendly and helpful. We also got massages at the spa and were so happy and relaxed. They even held our luggage for free for a few days while we went on an excursion. The rooms they gave us for the second half of our stay were even nicer than the first. They were in the process of filing the pool and we really enjoyed sitting out by it even though they were laying even more pretty tile (the hotel is very beautiful as it is, even nicer than the pictures). I will say the internet passwords kept expiring which was annoying, but they always gave us a new code without any issue except the minor inconvenience. We will definitely be back.

We checked in to our deluxe room, and it was a horrible stay. First off, the deluxe room building is the furthest building away from the hotel, and by the time we get to our room, the view from our balcony is of a construction site and parking lot. Our room had a particularly strong vinegar smell to it, and we asked to move rooms. We were told that every deluxe room was sold out and we would be able to move rooms the next day. Next day comes around and we didn’t hear from the hotel. Every call to guest services took at least 3-5 minutes until someone answered or called back. We also came back to our hotel room unlocked, and it seemed housekeeping didn’t truly close our door when they cleaned it. On our last night, the A/C didn’t seem to work. We called guest services and the lady I spoke to told me that it was turned off for the whole hotel. When asked why or when will it be turned back on, she abruptly interrupts me and says I’m transferring you to the front desk. I waited for at least 2 minutes on the phone before someone from the front desk to answer my call, and he informs me that someone will come check our A/C. We love staying at different hotels in different countries and had no issues with other hotels in Marrakech, however, our stay at Movenpick was very underwhelming and staff didn’t seem to care at all. This has been a very awful experience, and hope that the hotel management can make a much better experience and improvement for others.

For a quick stay or business stay I like it All is correct, except one thing I recommend to be improved is the breakfast …. I really find nothing to eat especially I don’t take sweet stuff in the morning

the hotel was amazing, I could not fault it, however Trip.com are complete and utter dishonest thieves that do everything to miss sell. We were charged for a room for 3 people, when we arrived at the hotel it was only booked for two people (despite the fact that they confirmed and charged me for 3 people). Trip.com tried blamed me for booking the wrong room, I showed them the confirmation according to their own website and the confirmation sent to me stating 3 people. Then they said it was the hotels fault, again the hotel showed me the confirmation that they sent to the hotel, it Wass for two people. The hotel fixed the problem the following day at no extra charge, while Trip.com proceed to deny doing anything wrong. Long story short, they refused to refund me for the mistake, insisting it was my fault and the hotels fault. They are disgusting and are a bunch on criminals operating out of china and know they can't be touched. Scum

With the hindsight of some of the reviews i have read on this hotel, my conclusion after just staying here for a few days is they are absolutely not giving the hotel the justice it derserves. Yes the hotel is old, might be some tiles missing here and there' or some wall plug not sitting 100 % in the wall. But generally its not a problem that can't be solved if you ask the staff they are both friendly and helpfull. With a large family in marrakech and the experience of travelling here every other year for the last 30 years this is nothing out of the ordinary on hotels of marrakech unless you are staying at something absolutely high end hotel which will probably cost you small fortune Garden is magnificent with a spacious pool area, friendly and helpfull staff that solves any problems you might have, good food with fair prices. Rooms are spacious well ventilated (Ive read a lot of people complaining about the A/C, to that i can just say morocco is one of the warmest places on earth specially during the summer time and thats not anything even the best A/C can solve) The only negative thing is the area around the hotel once was a ”highend” district with lots of luxury hotels sadly the last couple of years the area has been in decay leaving it quite ”dead” which means you have to find a taxi to get to anywhere interesting which is not a big cost (20Dh-40dh), but can be tricky if you are travelling more then 3 persons due to lack of big taxis and the fact that small taxi´s only take 3 people. But i guess TIA (This is africa) Pool 4/5 Stars - Minus one for missing tiles/renovation Garden 5/5 Stars - Big and perfect for the kids to take a nap in the stroller Rooms 4/5 stars - Minus one for minor renovation issues Staff 5/5 Stars - Friendly, helpfull and good in both arabic/french and English Price/Value 5/5 stars

I visit Marrakech alot so have a lot of positive (and negative) experience with hotels and other accommodation... I can honestly say this is the WORST hotel I have ever stayed in. Check In was about 4 hours long Room wasn't cleaned and new towels weren't offered throughout our stay TV, Safe, AC, Wifi (that they advertised) did not work upon sending a technician to the room, the Wifi worked and nothing else No rail in the wardrobe - asked for this to be sorted no go Side room with a balcony that overlooked a derelict building,,, locals using the hotel for the weekend were put next to us which is great but they came in at 3/4am and were very loud Pillows and bedding were basically non existent - lumpy pillow, rock hard bed, rags for bedding would be better sleeping on the floor Balcony peeling, no furniture on balcony Bar staff tried charging us for drinks we didn't have Pool area is awful. Overgrown grass, dirty cold pool water, broken furniture Overall was a negative experience in this hotel that was only made better by the fact we were in Marrakech which is one of the greatest cities in the world AND the fact the hotel across the road is a little better and you can go and sit by their swimming pool and enjoy their facilities. Basic tip for anyone thinking of booking this hotel.... just spend a little extra money and head somewhere else.

Very suitable for taking pictures, the location of the hotel is actually okay, compared to Marrakesh is not big, before the taxi must tell the driver a good price, from the hotel to the train station to play the train as long as 10, the driver is hard to live 50, it is recommended Fierce

The hotel is located in the heart of the old town. Close to an ancient tomb that is more than 500 years old. There are many people visiting every day. This hotel can be said to be called Taoyuan in the city, but the surrounding environment is not very good. According to the waiter, the hotel started building a new building in 2002 and first bought a house, and later bought eight more. The owner, a Frenchman, renovated the nine houses as a whole and connected them together. The design is very elegant, reflecting the Moroccan national style. Every detail is very delicate and can be called a work of art. The three-story roof is covered with flowers and various layouts. Very novel. It feels extremely cozy. The hotel's food and beverage varieties are relatively small and the taste is average, not as good as other nine points. The price is not cheap either. Overall, this hotel is quite unique. Staying for a day or two is no problem.

Excellent service: staff is very friendly, very helpful and you come as guests nothing but nothing short.