Guest User
October 19, 2024
We recently visited Caravan Agafay with a large group, having booked months in advance and maintained regular communication with the property leading up to our stay. Unfortunately, our experience was far from what we had hoped for. Upon arrival, the manager greeted us with a complete lack of awareness about our booking. The first thing we were asked was, "Do you have a booking?" despite our extensive pre-arrival correspondence. It took an unreasonably long time to organize check-in, and none of the staff seemed welcoming or even remotely interested in helping us settle in. We had arranged a private dinner for our group on the final night, but nothing was prepared as requested. The table wasn’t set up, and the staff were outright rude, dismissive, and unhelpful when we tried to address the issues. It was incredibly disappointing given the importance of this meal for our group. To top it off, we requested assistance with bag pick-ups from our rooms on the day of departure, which was crucial due to tight flight schedules. Despite confirming multiple times, the pick-ups were late on every occasion, nearly causing a few members of our group to miss their flights. The entire experience felt like there was a complete lack of care or attention. We spent a considerable amount of money, but sadly, the service didn’t match the cost or the expectations we had. We will not be returning, and I wouldn’t recommend this property for large groups or anyone looking for attentive service.