Guest User
January 25, 2024
We booked 1 month in advance and sent a message to confirm the reservation and make a special request. We have been confirmed that the request has been taken into account and that everything is good on their side. On the big day, I arrived there after a 3-hour plane ride and a 2-hour drive, and I was told that the reservation had been canceled because the credit card was allegedly fraudulent. The girl who opened the door for me didn't even let me bring in my luggage to take the time to sit down and understand what was going on, they left me outside with my partner and 4 suitcases. She didn't even want me to leave my luggage to go get a taxi even though we are in nature and the main road is a 20 minute walk away... Later I understood that they had canceled the reservation on same day at 4 p.m. (while I was on the plane) and the girl's mission was not to let me in and to get rid of me without making any noise... they took a reservation paid more on same day... This kind of behavior disgusts me, that our reservation no longer suits you because someone paid more, so much the better for you (it's not serious either) but at least have the intelligence to do the right thing things, apologize and offer alternative solutions.
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