Guest User
January 4, 2025
Chateau de Stacy has terrible accommodations and customer service. I’m not sure if it was a language barrier, but essentially we tried to book a reservation day of and it kept saying error on the web page. Ultimately we decided to pick a different place in Reims for dinner, however hours later we found a confirmation email from Chateau de Stacy regarding a reservation, we called to try to tell them the situation and they were not understanding at all. They said we would be charged 100 euros if we did not show, even though their website was giving us errors. They were not accommodating at all, and it was likely due to there were only 2 other couples in the restauraunt. This was a very unpleasant experience and very disappointed in their customer service.