Hotel Marana

The hotel boasts spacious, clean rooms with beautiful gardens and pools. Its prime location near the beach and amenities, combined with attentive, friendly staff, makes it ideal for families and couples.

I was so disappointed with this hotel and the overall experience. Booked in January 2023 as a 60th birthday present for my mum and 40th for my friend. I wanted the experience to be special, I booked a suite. Prior to booking and post booking I emailed a few times to ensure we would get 3 single beds. After weeks of email exchanges and a phone call from the reception manager (unable to use name in reviews) I was promised 3 single beds. I emphasized the importance of having 3 comfortable single beds and NOT sofa bed. Upon arrival, the experience stared off really bad, this hotel is NOTHING like the luxury posts and images they post on Instagram. Checked in! think budget hotel experience… this is what we received. I waited until the next morning to speak with the reception manager, explained the situation and my disappointment that she had been dishonest in our email exchanges and phone call. She replied with ‘I have a single bed like that sofa at home, what is your problem’. I was shocked, at the response. I asked for her to make sure there was 3 single beds…. See pictures of what they did next. After returning from a day of exploring one entered the room to find they had placed a small metal frame and mattress and called this a single bed. It reminded me of an evacuation centre emergency bed. I returned downstairs to speak with the reception manager to be encountered with other shouting guests complaining about there rooms etc. at this point I was becoming worried about ruining the whole holiday, I approached the manager and explained they had made it worse . Her response ‘it’s your problem sir, not mine’. I said ‘ok’ I’ll deal with this when I return and email my complaint ‘do what you want, her response’. Since being back, I have emailed 3+ times, said manager ignores the email. Reception team refuse to connect my call to her. Central reservations team state they have escalated it to the owner of the hotel which I still have no response from. SAFETY: Room key has your room number and hotel name printed on it If you lose this key and don’t realise, you can only imagine SUITE: basic 2 single beds joined together 1 sofa bed, making it extremely uncomfortable Towels are from a hotel called ‘Sporting’ very warn - seems to be the rejects or outdated stuff from the 5 star hotel Bathroom bath gel/handwash not topped up Toilet brush - disgusting, never cleaned or changed See pictures Mini bar: 1 Coca Cola 1 orange juice See pictures Restaurant/breakfast: Poor quality Eggs scrambled or fried (never topped up) Lack of fruit Service poor, asking a question is an inconvenience Beach towels: Sporting hotel branded - you can only change it after 3 days LATE check-out: 100€ to check out at 5pm and 80€ for a 3pm considering the disappointment and failure to provide a 4-star service this could have been the minimum they could have offered When using curtesy facilities after check-out, we were allowed to use the shower room. I was s

Extremely helpful reception, and the bar manager made our trip ( grazie Marco). The whole staff was very attentive and friendly. Great pool and beach with beds and beach umbrellas included. Would definitely recommend it. Great air conditioning.