BV Borgo Del Principe

Guests praise the friendly, helpful staff and excellent customer service. They also appreciate the spacious, well-maintained, and clean rooms, ensuring a pleasant stay.

Borgo del Principe is a lovely garden village hotel. Most of the rooms are located within separate 4-room buildings scattered around the grounds. All of them are above sea level and located in a lush garden, so there is no sea view. There are plenty of birds chirping away though! The hotel has its own beach with free sunloungers and umbrellas, as well as a small pool, which is open when the lifeguard is on duty. There are more sunloungers by the pool. The staff at the hotel are very nice and helpful, a special shout out to the cleaning staff who are super hard working and always willing to help! Most of the staff doesn't speak much English (they try though!), but that is probably because the hotel caters to guests from all over Europe, so I bet they do speak German and French etc :) If you need to have a conversation in English, find Bianca on the front desk, she's great and will definitely help!!! The food at the hotel is exquisite, I loved the evening meals, there was plenty to choose from every night, and the menu changed constantly. If you like Italian cuisine, this is the place to visit! Lunches were also great, we always left with full bellies and smiles on our faces. Breakfasts offered similar choice every morning, but we were happy with salami and cheese sandwiches, tomatoes and mozzarella aplenty, a wide variety of pastries and cakes, and of course Italian coffee. I miss all this food already. The only thing that's not so great about Borgo del Principe is the hotel's location in a small town of Zambrone, which doesn't really have a ***** to walk on or any shops apart from a lovely gelateria and a local grocery shop around a 15-20 minutes walk from the hotel. But if your aim is to spend a week on a beach or by the pool interspersed with delicious food, then you're good to go!

We booked with Tui & on arrival at the airport, the rep advised that our chosen hotel was closed & that Borgo was our destination. This was not the best start but on arrival the surroundings were very lovely. On checking in, it became clear that Borgo is intended for German clients - all of the information in reception is in German. The very blunt receptionist gave us very little information about the hotel so we expected to find this in our room - but no, we returned to ask a series of questions that you would expect were reasonable. Q. What times are meals served? A. The information is on the notice board. Q. But it’s in German Receptionist rolls her eyes and tells us the meal times. Q. What time is the entertainment? A. The entertainment arrives later. Q. What time does it take place? A. We don’t know. Q. Is there entertainment this evening? A. No, tonight is Champions League. After visiting the pool we realised there were no towels so I visited reception again Q. How do we get pool towels please? A. You pay 20 euros for each towel. Q. Can I change them each day? A. No, only once per week. Q. Why didn’t you mention the pool towels when I checked in? A. You did not ask. The restaurant staff were lovely and welcoming and helpful however the reception staff - 2 ladies particularly - were unhelpful and seemed to resent our presence. We used the Tui app to explain how disappointed we were to arrive without any prior warning that our chosen hotel was closed. 48 hours later were offered a move to Tui Magic Life resort just up the road. When we tried to check out a female receptionist was again obstructive, insisting we explain why we wanted to leave. On arrival at Tui Magic Life, we instantly loved it and we were able to forget about Borgo and I would recommend anyone else wishing to stay there to do the same.