Acacia Marina

Acacia Palace was excellent and all staff very helpful and professional. Reception always helped with queries about tours etc. Agata cleaned my room beautifully every day and was always so pleasant and cheerful. Florentino (not sure I have correct spelling) was a great head waiter and so helpful - always making sure that there were gluten-free options available for me in the restaurant. Gianni made excellent cocktails! The gardens were very well tended and the pools and sun loungers were always clean. I would recommend this hotel to everyone for its position so close to a lovely sandy beach and easy access to Marina di Ragusa with its bars and restaurants.

This was a very nicely presented hotel. The rooms were very comfortable. The staff at times seemed disengaged but this was their last week. Overall we enjoyed our stay. The bathrooms could have been restocked more regularly and a bit penny pinching charging for change of pool towels.

We have stayed in many 4* hotels across Europe, (generally travelling with Tui), and so can only make direct comparison with previous experiences. We probably paid £700 more than normal so we had high expectations. The facilities and location of the hotel were good. The reception and waiting staff were very friendly, helpful and clearly work hard. The facilities are modern and well kept. The gardens and communal areas are well maintained. We visited outside of the school holidays, so did not experience many families with children, however the only area truly for adults only is the smaller pool. On arrival you are given a pool/beach towel - if you want to change it during your stay it will cost 2 Euros each - not excessive but not what we expect. The food can only be described as mediocre - limited salads, no dressings, main courses somewhat limited in choice although on a few nights there was a chef preparing dishes to order (some fish/pasta dishes - he was clearly passionate about his food). No fresh juice at breakfast (just squash) and if you like cake you will be fine. Halfway through our stay a coach party of 40-50 adults arrived. Unfortunately, all the waiting staff's attention was diverted to attending to them at the expense of the other guests. We do not blame the waiting staff at all, but someone in management should ensure there are sufficient staff to accommodate the increased number of guests. The speciality cooking was absent on these evenings. The rooms are modern and generally clean. Our only complaint would be that the sheets were not changed at all during our seven-night stay. Conclusion - won't be going back, could do better.

The room was clean & spacious. Storage sufficient. The pools were lovely. Enough sun beds although they were very basic. The staff were helpful and polite. The communal areas were clean and attractive. Generous and varied breakfast. Sadly though they did not offer the attractive garden for outside sitting just a narrow outside part. The air conditioning was efficient The planting in the grounds was gorgeous. Fab sandy beach just 100m up the road. BOGA beach bar superb food. Lovely square 15 min walk with a variety of restaurants and bars. Another 5-10 min walk takes you to the marina with more bars. BUT…..for 4 star hotel there were things that would stop me from using any of the groups hotels again. 1. Daily charge of €30 for beach beds. Should be included. 2. Charge for changing pool towels. Allowance one per week. Should be able to change them as often as you like and at least daily. 3. No orange juice at breakfast just a rather weak orange squash. Freshly squeezed juice should be standard. 4. No mushrooms with breakfast. 5. Take hangers as there were very few. 6. No bathrobe or slippers provided 7. No mattresses on the sun beds.

The hotel is nice, resort full of wonderful restaurants and bars. Try the Tosto Steak House at Marina and Imperial for amazing good value food. The hotel charge 35Euros per day for three people on the beach. This is only for a sunbed, umbrella and use of loo and shower. We just used free, public areas of beach, swam in sea and went back to hotel pool after. They also try to charge for the room safes 2Euros a day , but TUI ensured we were not charged for use of those. 3Euros Charge to change towel more than three times in two weeks. Also city tax charged per day, so be aware of extra costs. The hotel and area were nice, near beach and lovely quiet pool with sunbeds readily available (no towels on beds at 6am, thank goodness). Shower trays with no lips and poor drainage, cause bathrooms to flood, but maintenance came and put extra marble bars on shower trays that resolved the flooding. Be aware as dangerous when tiles wet. Think hotel should fix this issue in all rooms to prevent an accident. Ragusa Ibla, Modica and Scicli, all beautiful towns and under an hour away. Bus back from Ragus Ibla not easy so ensure you go armed with where to catch buses back to Marina de Ragusa, as not straightforward. A really nice, quiet, clean hotel and was not too busy in August. Staff were good and did resolve issues when highlighted. We had a great two week holiday.

This is a very nice quaint hotel. Rooms are lovely. They have all you could ask for. Comfy bed best pillows great quiet aircon. Fridge , good shower very comfy and homely. You can easily get a sunbed around the relaxing pool. Half day on the beach is 20 euros private toilet and outside shower. Downside for us was no outdoor bar or poolside food. A very pretty hotel within steps of amenities. Great breakfast . Best hotel in the area .