Zen Hotel Versilia

Staff were friendly, were patient with my appalling Italian, but all spoke excellent English and German. Breakfasts were vary varied and catered for all tastes, from cold meats and cheeses, delicious breads and pastries and a choice of cooked eggs and sausage. Dinners were plentiful though I would have liked many more vegetables, but it’s an Italian thing that the dinner followed the usual pattern - self serve antipasti, different pastas each evening ( my favourite was with a Gorgonzola and pear sauce), followed by a meat or fish course with potatoes or a green veg. Puddings were varied and wines were excellent, though I recommend the Aperol Spritz! Of course, there was an a la Carte menu that provided great variety. We chose the hotel because it was modern, and we were not disappointed. A spacious lounge and comfortable dining room, and the bedroom was a good size with a balcony overlooking the Apuan Alps. Try a higher floor for the view though beware that people on the excellent pool and sunbathing area on the roof could lean over to see you. The furniture on the balcony was uncomfortable and both chairs were broken and needed replacement. The internet was free but variable, so I wouldn’t rely on it. Luckily we didn’t want to watch television but, had we, there were no English speaking channels, not even a news one. I would suggest this was the one a gap in the services. Were we to return to the area I would have no hesitation in staying here.

The hotel is generally good.. comfortable rooms and clean facilities. The food is excellent and plentiful. However a couple of the staff leave a lot to be desirable…. One receptionist in particular is very nasty… patronising and rude. We quite reasonably asked a couple of times for more shower gel as the minute sachets were not sufficient for two people showering twice a day. She said in a very sarcastic way that it was funny that we were the only room requesting this. Also when we had a problem with the safe, she rolled her eyes and tutted implying that we were an inconvenience to her. We will be complaining directly to the senior manager about this horrible staff member. She needs training in customer service or be sacked… Another staff member told us off for taking a banana from the breakfast buffet!! Absurd, given that you can have as much as you like and there is no shortage of food. Pathetic…

I recently stayed at this hotel on a group trip. The hotel was clean and modern. The bed was comfortable. However myself and several members of the group had difficulties in the restaurant. The tall broad manager was constantly arrogant and rude. It spoilt the meal times there. He was really nasty on several occasions and the under staff who were helpful felt u.ndermined by his behaviour. The breakfast food was good however the evening meals consisted of so much pasta which was not fresh just stodgy. I would stay in this region again but definitely not here