Hotel Luna

The location is good, close to both the motorway and the seafront, easily reachable on foot, while the city center is a little further, but not too far. However, it is close to the hospital, and inevitably ambulances are often heard. The road itself is quite fast, so there is inevitably some noise. The free parking is just outside the structure, subject to availability, but it is not small. The swimming pool is very nice, with sun beds, deck chairs and even covered beds; there is a whirlpool and a bar. The dinner restaurant is on the ground floor and we had some really good dinners. Choosing between three proposals, dinner consists of an appetizer, first course, second course and dessert or fruit. Drinks, on the other hand, are subject to charges. The breakfast restaurant is on the terrace on the third floor. The breakfast is sweet and savory buffet, with a wide choice of products. Let's now move on to the room, which has aroused some perplexity. It was 130, a Classic room. On the website it is written that the Classic room has the possibility of adding a third bed, but certainly not that one, since the bed and a bedside table fit right in, while the other was placed next to it. The wardrobe had no key and the lock was a bit broken. When we arrived the minibar had not been emptied of the contents belonging to the previous guests. What I didn't like was how the bed is made, certainly not Italian: there is the bottom sheet, but not the top one, as we use, but the duvet cover directly. We are not in the habit of keeping the air conditioning on at night, so we didn't need a duvet cover, especially in August, but there was no top sheet. As it was really hot we used the bottom sheet as above and slept directly on the mattress. We thus realized that there was no Topper on the mattress, as indicated on the website. Maybe we made the mistake of not telling the management, maybe they would have made our Italian bed. In this room the TV also has streaks on the screen, and as I have read this in a few other reviews I would say it has not been fixed yet. The bathroom is small but there is everything, even the hairdryer. The room has a furnished balcony overlooking the street. Check out is until 10, so it seemed a bit out of place that at a quarter to 10 they came knocking to see if we had already left. However, we had a pleasant stay.

Nous avons trouvé cet hôtel à la dernière minute car d'habitude nous ne fréquentons pas les hôtels 3 étoiles, force est de constater que celui-ci est exceptionnel et mérite 4 étoiles, le service est raffiné à tous les niveaux, que ce soit pour la propreté, le restaurant, la réception, la piscine tout est parfait, une équipe formidable qui ne souhaite que la satisfaction de ses clients, manager par une famille comme on les aime et malheureusement en voie de disparition, nous reviendrons à coups surs. Merci et bravo à tous.

Siamo stati ospiti di questa struttura per pernottamento e prima colazione sabato 17/02/24. La struttura è bella e confortevole con parcheggio auto privato a due passi dal lungo mare di marina di Massa. La colazione è ottima e abbondante. Non manca proprio nulla. Purtroppo siamo stati vittime di un episodio sgradevole da non imputare alla direzione dell'hotel. Cose che non dovrebbero mai succedere ma che nel nostro caso è successo. Dopo una confortevole notte di riposo intorno alle 07.30 si sono intasati gli scarichi del bagno con fuoriuscita di cattivo odore. Tempo di prepararci siamo scesi alla reception segnalando lo sgradevole incidente. Il personale si è attivato prontamente per risolvere il problema chiedendoci innumerevoli volte scusa per l'accaduto. E come se non bastasse visto che il saldo viene pagato al chek in la responsabile mi comunicò che avrebbero stornato l'intero importo pagato. Cosa da me non pretesa ma gentilmente offerta. Dopo pochi giorni ho visto accreditato la somma sul mio conto corrente. Che dire? Onestà. Professionalità. Gentilezza. E rispetto per il cliente. Bravi, continuate cosi. Torneremo presto a soggiornare presso Hotel Luna. Grazie.