First Group Margate Sands

The staff delivers excellent, friendly service. The location is superb, near the beach and dining options. Rooms are luxurious but need slight improvements. Excellent facilities include a pool and entertainment area.

It's disappointing when a hotel doesn't live up to its star rating. It seems like your experience fell far short of your expectations, and the only redeeming quality was the view. It's frustrating when accommodations don't meet the standards they advertise. I truly despised the fact that we were required to adhere to a timetable for water usage in the building. Additionally, halfway through preparing dinner, we were hit by load shedding, and despite the presence of backup generators, they failed to function, leaving us waiting for almost two hours until power was restored. Moreover, despite the hotel's rules prohibiting noise and drinking around the pool, these rules were flagrantly violated for about four hours with no intervention from staff. When I attempted to address the issue of load shedding with hotel staff, one intoxicated individual from the pool confronted me aggressively, as if looking for a fight. I tried to leave the hotel immediately after check-in due to the water crisis, which was only disclosed after I had already made payment. However, my request for a refund was met with refusal. As someone with many years of experience in the hospitality industry, I am sorry to say that this experience was nothing short of a disgrace.

On arrival i was not pleased with the position of my apartment as i am used to a few apartments which I always book. Although it was fully booked, Slindile immediately after hearing my conversation took me to 2 apartments to choose from. I was very impressed with it. Resolved in about 10 minutes. Excellent service.