Hotel Konrad

The photos in this hotel's description are some of the most dishonest I've ever encountered. Rimini airport is small with little information. We called the hotel to ask for help on how to get to the hotel and the receptionist refused to speak English, kept slamming down the phone and so began our worst experience in a hotel. Here are all the things that meant this rating should be a ZERO: - the food was awful, you got carbs for your second plate (pretty sure it should be meat/fish as per Italian culture), food was often recycled the following day and there was limited variety - the main receptionist makes you feel very unwelcome and is never helpful, super frosty and rude - the room was nothing like it looks in pictures, the shower was just big enough to contain you, and lucky we were not big people as you could barely move without falling through the glass - we were charged for having the mini fridge kept on - not for having drinks in there, but simply for having it on. This is despite us saying no to a mini-bar. It truly felt like our lack of Italian was manipulated to enable this robbery to take place - you get a mere 45minute window to get your lunch and dinner, most of it was salty and the worst Italian food we ever tasted. Italian food is one of our favourite so this was unbelievable for us - there was no information shared with us on using the beach (costs etc), towels or other excursions - we had to find out all this ourselves - our sheets were not changed all week and we barely got clean towels regularly - this didn't feel like a hotel, more like a hostel dressed up as a cheap bed and breakfast at best A few plus points: - The staff in the restaurant were overall really lovely and super helpful. They made our stay bearable with their more welcoming and friendly manners. - The location in relation to the beach was awesome although at least 100 other hotels nearby have this plus point - Rimini is a fantastic little holiday town without the tacky touristy feel, just make sure you have a few basic words of Italian to get you by. We enjoyed our stay because we barely spent time in the hotel and stayed out most of the day enjoying the sights and sounds of this charming little town