Marcoola Beach Resort

Disgraceful & rude behaviour from a male staff member towards my 24yo daughter last night, who had travelled alone from Perth arriving at night, she had booking confirmation paperwork and was treated with total hostility and told she did not have a booking and sent out in a strange place in the dark. He continued to be rude when it was followed up this morning and he was in the wrong, yet still no apology from anyone at this “resort”.

Rooftop Getaway Had rooftop 3 bedroom. Was good and enjoyed the unit. There was no wifi available for our room which couldn’t be sorted

Property still needs work. Staff is not always around. The lift was also in need of some service. Spa and pool weren’t ready as the staff was still putting chemicals in it on the day of the holiday

The room we stayed in was poorly equipped. No clothes dryer, no hair dryer, aircon didn’t work, no soap dish in shower, no shower curtain (looks good in magazines, hopeless when children use shower). Toilet was faulty, reported day 1 and not fixed. Oven barely worked.

The facilities are great. The room not so much. We arrived on a 36 degree day. No air cons in rooms only in lounge room had to move all mattress's out there so all kids could get cool. Only double beds in 2 rooms which are not good when you have tall teenage sons. Dishes were dirty. Mould in cupboards and bathrooms. Outside setting rusty and unusable as broken. Lounge absolutely filthy and stained. I wouldn't take my children back to that room it was very unsanitary.

A lovely resort adjacent to the beach with easy access to walking track and the patrolled beach. The unit was homely rather than super modern but perfectly suitable. The cleaning of some areas e.g. balcony was not up to scratch but all living areas were well cleaned. We found the pool an excellent size with a gym and hot spa part of that complex. Very convenient. At times, the pool was a little cloudy and we wondered whether it was being serviced sufficiently at this peak time of year. A few other signs of under maintenance were apparent at times e.g. pool fence gate locking was dodgy. We parked one car underneath and the other in the visitors car park as advised and although the latter was very full we always found a park. Our unit was on the beach side not the highway side and we heard no road noise. Overall we really enjoyed our stay. We will look for less expensive options for next year's vacation but would happily go back to this place if needs be.