JW Marriott Marco Island Beach Resort

Just recently stayed at JWMarriot at Marco Island. (March 12-15) Reserved two rooms that were supposed to be Kings with pullout bed. When we arrived and checked in we had two king rooms with no pullout bed. We had our grandchildren with us and we needed the pullout beds. Hotel agreed to provide roll out bed but very uncomfortable and not what we paid for. I have requested a refund

Friendly and incredibly kind staff. Food choices were excellent. Proximity to the beach is unbeatable! The pools were beautiful. I would suggest more serving staff around the pool. It took quite a while to order something.

We had the best week with our family. Lots of food options for everyone, great service. Highly recommend

We wanted to love this hotel. We live in area and made a weekend out of it for my wifes birthday. The cost was more than we wanted to pay at nearly $800 a night! Check In, despite asking for early check in our room was not ready. Understandable and I anticipated that. What was kind of disturbing was bag check, very chaotic and disorganized. When our room was ready we were told by bag check they couldnt find our bag, they asked me to go in there and locate, when i did they said"you can just take it up yourself if you want". Not the service inwould expect at a $800 a night hotel We splurged on chairs for $100 with setvice fees. The view was good, nothing disappointing here. Its a beautiful. The biggest complaint has to be the food and the service. Food was notnworth the money or the waits. Staff seems very disinterested in their jobs, no real urgency to take care of guests. Quinns was proably the most disappointting for food quality. Tiki bar took minutes to get 1 drink, one of the bartenders went to kitchen in middle.of the rush and didnt come back for 30 minutes. Lots of complaining guests. Overall the staff we dealt wil underwhelming, unhappy and not overly interested in helping. Overall a 2 out of 10. We would not come back for the prices. They need to do some serious hospitality training and not just focus on nickel and diming their guests. We stay at alot of hotels and this may be the most disappointing experience i can remember. We had high hopes.

We requested 10 a.m. housekeeping because they would come at 5:30 to clean the room, add clean towels and empty trash. We had to cancel 2 dinner reservations, which we made 1 month in advance. After speaking to head of housekeeping and mgr at front desk, they still came at 5:30 each night! It’s a very expensive hotel, we’ve stayed there for 5 years straight and never had this problem. We are beach people and like to return to the room by 4 to shower and get ready for dinner. This terrible service ruined it for us!

We have two small children (ages 4 and 6). The onsite pools, beach, arcade were the perfect entertainment for them all week. The hotel itself needs to be updated. For the price you pay per night PLUS the daily resort fee, the rooms should be updated, the room cleaning everyday was awful. There would be garbage left from the previous day, sand still in the carpets and bed and they wouldn't always replenish the coffee in the room. I found this to be very off-putting for such an expensive hotel. Also, this hotel is geared towards families. The pool and beach is filled with children and they charge $55/day for a resort fee, yet there are NO LIFEGUARDS at the pool or beach ! This was the biggest concern I had as parents are also on vacation and trying to manage a few things at once and trying to enjoy themselves. I have been to 3 star hotels and a lifeguard was always present at both the pool and beach. The restaurants are expensive, but the food was delicious so it was worth it for convenience as well. I would return bc of the amenities, but wish they would offer more for what we pay.