Guest User
March 1, 2024
I stayed at the hotel in January 2024 with colleagues. The main restaurant was closed, and the second restaurant has a very limited menu. After 3 evenings with no changes to the menu, we had exhausted nearly every choice on the menu. Also the restaurant service was poor. We had to wait longer for service than was reasonable, especially when we could see other cutomers getting served faster than us. Clearly some customers are more favoured than others. The final straw came at check-out. I had to leave Marburg earlier than originally planned, cancelling one night. The hotel stiffed me for the cost of the one cancelled night. I did tell them that I expect to visit Marburg several times through 2024, and that they were creating an unhappy customer. It didn't matter, they still insisted on it. I will avoid this hotel as much as possible on future visits to Marburg, and I advise all other travellers to do the same.