84 Reviews
Gran Hotel Guadalpín Banus
Marbella|1.07km from Puerto Banus Marina
Just back from a week at this hotel, we were impressed by the quality of the service. I have stayed at lots of five star hotels in the past and was a bit nervous with some of the reviews. However it was a lovely surprise to enjoy this hotel. Three things worth mentioning: 1. Staff are helpful, professional and nothing is too much trouble, they genuinely care. A special mention to the main restaurant staff, they went above and beyond. We had booked half board, but they suggested food that wasn’t on the menus, so helpful. The food quality was high and a great choice. If you fancy something not offered just ask. 2. Cleaning & maid staff, again the place was immaculate. Always asking if you need extra towels or if everything is okay. 3. Reception staff - helpful, attentive. For example they advised on a day trip to the mountains and arranged hire car, so no problems. The room sizes remind me of the five star rooms in the London hotels, so not overly big. But they do have a lovely chaise long on the balcony. I would say it’s more of a boutique style traditional five star hotel. We had a four-year old as well as a ten year old so I was a bit concerned that they would be bored. There is a kids pool area and they loved the food. They had a blast meeting children from other countries. Finally the location is great on the beach 🏖
